Resource Support Officer

Do you thrive under pressure? Consider yourself a problem solver? Then we have the job for you!

Resource Support Officer
Job reference: VAC(phone number removed)
Location: Brigade Headquarters, Stocklake, Aylesbury, Bucks, HP20 1BD
Salary: £36,588.58 (development rate of pay, including the 7.5% out of hours retainer and 5 hours contracted overtime) a year, increasing to £ 37,412.27 (competent rate of pay, including the 7.5% out of hours retainer and 5 hours contracted overtime)
Contract: Permanent
Hours: Full Time 42 hours per week average. Part-time 21 hours per week average job share applications considered.
Work Pattern(s): Variable 12-hour shifts from 07:00 - 19:00.
Benefits: Local Government Pension Scheme | Good annual leave entitlement | Employee benefits | Employee Assistance Programme | Occupational Health | Onsite gym facilities.

About Us

Buckinghamshire Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 firefighters operate from 19 fire stations from the outskirts of London to the South Midlands. We employ around 100 specialist support staff, from ICT to fire prevention. We are a diverse, welcoming community – will you join us?

Our Service is only as good as its people. When our employees are engaged and supported, our Service thrives. This why we support flexible and hybrid working.

About the Role:

You will support the Resource Management Team (RMT) Team Leaders by assisting in the management of operational resourcing and provide a link between operational stations, Thames Valley Fire Control Service (TVFCS) and our Duty Officers. The role includes:

• Managing the day-to-day resourcing of the Service.
• Managing data on staff and fleet availability and sharing with internal departments.
• Supporting the Operational Support Room being established. This is a team brought together to support the Service for events such as significant protracted incidents or spate conditions, managing business continuity arrangements for major events or instances where the resilience of the Service may be affected.

About You:

We are looking for someone with:

• Excellent attention to detail with a positive approach to problem solving.
• Excellent verbal and written communication skills.
• Great interpersonal skills.
• Multi-tasking and organisational skills
• The ability to work on your own and as part of a team in a bustling office.

Experience and Qualifications Required:

• Level 2 Functional Skills or GCSEs in Maths and English Language A*–C (9–4)
• Good knowledge of Microsoft applications such as Excel and Outlook
• A-Levels (or equivalent qualifications) desirable but not essential.

Additional Information

• Full Time roles are on a rolling 2-week shift pattern and Part Time job share roles are on a rolling 4-week shift pattern (more information available at the next step).
• Successful applicants must be prepared to work flexibly, providing availability out of hours on a retaining system.
• The option of hybrid and flexible working is available for weekend shifts.
• This is on a rotating shift pattern which will include every other weekend (fulltime), and the successful applicant will be expected to work an average of 42 hours a week (fulltime).

Application closing date: Tuesday 2nd June 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are an equal opportunity employer. Applications from people of any colour, race, nationality, ethnic origin, religion, sex, sexual orientation, marital status or disability are welcome. If there are any adaptions or adjustments, we can make to help you in your application, or with our recruitment process, please contact us via e-mail or telephone.

Everyone who works with us is required to have a DBS check.

Abatement and Protected Pension:

If are in receipt of a Firefighter’s pension, before taking up employment with Buckinghamshire & Milton Keynes Fire Authority you are required to notify Human Resources as Abatement Rules may apply.

No agencies please.