Retention Account Manager

Are you a commercially-minded relationship builder with a talent for turning customer loyalty into revenue?

This instantly recognisable brand is looking for a Retention Account Manager to own a portfolio of existing accounts, to protect revenue, reduce churn, and uncover hidden growth opportunities while delivering a seamless customer journey.

What’s in it for you?

• Work hours: Monday to Friday, 9am to 5pm
• Salary: £26,000 plus uncapped commission with realistic first year earnings of £38,000
• 31 days holiday, including bank holidays
• Holiday buy back scheme
• Free onsite parking
• Access to a company pension, life assurance, cycle to work scheme
• Enhanced parental policies
• Regular incentives, days away, and team building days
• Wellbeing programme
• Training and development opportunities, with access to Apprenticeships
• Employee perks, which include retail discounts

Retention Account Manager Responsibilities:

• Protect account revenue by monitoring account health and proactively addressing risks to prevent churn
• Strengthen client partnerships through regular engagement, adding value during every interaction
• Effectively and swiftly resolve issues as they arise, and identify issues before they arise
• Identify upsell and cross-sell opportunities within your portfolio
• Use your product knowledge and client knowledge to provide consultative recommendations and deliver tailored solutions
• Deliver retention strategies that reinforce loyalty
• Work with the internal team to deliver a first-class experience
• Record and manage account activity, using the CRM system to track activity and forecast performance

Retention Account Manager Skills and Experience:

• Previous experience in an account management or telesales role with a focus on retention
• Customer-first approach, always looking to enhance a customer's experience
• Proven success in meeting or exceeding targets and KPIs
• Confident communicator, able to influence and build lasting relationships
• Demonstrates strong negotiation, objection-handling, and consultative selling skills
• Tenacious, resilient, results-driven, with a positive mindset