Sales & Customer Service Advisor

£32,000 – £34,000 + Benefits | Full-Time | Permanent

An exciting opportunity has arisen for an experienced Sales & Customer Service Advisor to join a busy and well-established supplier of building materials based in Letchworth.

This is a fantastic role for someone who enjoys building relationships over the phone, thrives in a fast-paced environment, and is motivated by delivering excellent customer service while driving sales.

As part of a friendly and supportive branch team, you will play a key role in supporting sales by managing both inbound and outbound calls, converting enquiries into orders, and ensuring a smooth customer journey from enquiry through to delivery.

• Manage a high volume of inbound and outbound customer calls
• Identify customer needs and convert enquiries into sales
• Process orders, quotations, and amendments accurately
• Build strong relationships with both trade and retail customers
• Upsell and promote products to maximise sales opportunities
• Maintain accurate records using CRM and internal systems
• Work closely with internal teams to ensure efficient order fulfilment
• Contribute towards individual and team sales targets

• Previous experience in telesales, sales, or customer service
• Strong telephone manner with excellent communication skills
• Confident using CRM systems and Microsoft Office
• Target-driven with a proactive and resilient approach
• Highly organised with the ability to multitask effectively
• A team player with a positive and flexible attitude
• Experience within a builders merchants or similar environment is highly desirable

• Monday to Friday: 7:30am – 5:00pm
• 1 in 2 Saturdays: 8:00am – 12:00pm

• Competitive salary (£32,000 – £34,000 DOE)
• 25 days holiday + bank holidays + additional celebration day
• Company pension scheme
• Employee Assistance Programme & online GP access
• Ongoing training and career development opportunities
• Staff discounts
• Supportive team environment with real progression potential

This is a brilliant opportunity to join a respected and growing business where your contribution will be valued. You’ll be part of a collaborative team, gain valuable product knowledge, and play a key role in helping customers find the right solutions for their projects.

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