Sales Support Administrator

Sales Support Administrator
£28,000 - £30,000 per annum
Witham, Essex
Monday - Friday, 9am-5pm

My client is seeking a proactive and highly organised Sales Support Administrator to support their sales operations function. Reporting to the Director of Sales Operations, the role is key to ensuring the smooth processing of customer quotations, sales orders and supplier purchase orders through to delivery.

Working closely with customers, suppliers and internal teams, you will help maintain accurate order information, support delivery timelines and provide a high level of administrative and customer service support. This role suits someone with strong attention to detail, excellent communication skills and the ability to manage multiple priorities in a fast paced environment.

Key Duties and Responsibilities:

• Prepare and issue customer quotations in a timely manner, including sourcing supplier pricing and applying customer-specific pricing agreements.
• Follow up with customers via telephone regarding open quotations to support order conversion and customer engagement
• Maintain accurate and up-to-date sales forecast data, ensuring the integrity of pipeline reporting and customer opportunity tracking
• Provide high level administrative support to the Sales Team
• Create and maintain part numbers within company systems, ensuring data accuracy and integrity
• Process supplier purchase orders from order entry through to receipt of goods, ensuring accuracy and timely processing
• Proactively monitor supplier purchase orders to ensure delivery commitments are achieved
• Support goods receipt and inventory processes across the distribution centre and production facility
• Provide remote operational and administrative support to the Production Team
• Provide cross-functional support and holiday cover for the Sales Operations Team as required
• Manage incoming telephone enquiries and direct calls to the appropriate department or team member

Experience Required:

• Proficient in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint
• Experience using CRM systems to manage customer information, sales activities, and business data
• Proven experience working within a business-to-business (B2B) environment, interacting with both customers and suppliers
• Experience preparing and issuing customer quotations, including the use of pricing structures, cost analysis, and margin calculations
• Strong administrative and organisational skills, with the ability to manage multiple tasks and priorities effectively
• Excellent communication skills, with a professional and customer-focused approach
• High attention to detail and accuracy when processing orders, quotations, and business data

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