Scheduler (Days and Nights)

Scheduler
Location: South Mimms, Hertfordshire
Shift Pattern: 2 days, 2 nights, 4 days off (12-hour shifts)

The Role
We’re looking for a highly organised Scheduler to join our fast-paced operations team, supporting the efficient delivery of highway response works. In this role, you’ll plan and programme works using specialist systems, ensuring the right resources are deployed at the right time while maintaining strong communication with operational teams and stakeholders.

You’ll play a key role in incident response coordination, maintaining accurate logs, supporting winter service planning, and ensuring all works meet required timescales and standards. Working closely with internal teams and external partners, you’ll help keep operations running smoothly and safely across the network.

Key Responsibilities

• Schedule and allocate works efficiently, ensuring timelines and resource requirements are met
• Coordinate closely with operational teams and control centres to manage live incidents
• Use systems such as Confirm, Power BI and ServiceNow to support planning and reporting
• Maintain accurate logs and ensure all work orders are correctly detailed and compliant
• Support winter operations, including daily reporting and forecast reviews
• Update road space bookings and relevant systems where required
• Communicate effectively across teams via radio, phone, email and messaging platforms
• Manage fluctuating workloads and reprioritise as needed in a fast-moving environment
• Promote a strong safety culture and ensure compliance with company policies and procedures
• Deliver clear handovers between shifts to ensure continuity of operations

About You

• Strong organisational and coordination skills with excellent attention to detail
• Confident communicator, able to liaise with a range of stakeholders
• Comfortable working under pressure and responding to changing priorities
• Computer literate, with experience using operational or scheduling systems
• Ideally experienced in a call centre, logistics, or operational environment (highways knowledge is advantageous)
• A proactive team player with a flexible and positive approach