Scheduler

As a Scheduler, you will play a key role in ensuring our field engineers are effectively planned and deployed to customer sites. You will be responsible for coordinating service visits, maintenance appointments, and emergency call-outs while maintaining excellent communication with both customers and engineers.

• Scheduling and coordinating engineers' daily workloads.
• Managing reactive service calls and planned maintenance visits.
• Liaising with customers to arrange appointments and provide updates.
• Monitoring engineer attendance and job completion.
• Prioritising emergency call-outs and reallocating resources when required.
• Updating internal systems with accurate job information.
• Raising purchase orders and processing service-related documentation.
• Supporting the Operations and Service Management teams with administrative duties.

• Previous scheduling, planning, or service coordination experience.
• Strong organisational and multitasking skills.
• Excellent communication and customer service abilities.
• Experience working within a Fire & Security, Facilities Management, Engineering, or Service environment would be advantageous.
• Ability to work in a fast-paced environment and manage changing priorities.
• Proficiency in Microsoft Office and scheduling software.

• Salary up to £30,000 per annum.
• Permanent, full-time position.
• 20 days holiday plus bank holidays
• Nest pension scheme
• Opportunity to join a growing and reputable Fire & Security business.
• Supportive team environment.
• Career development and progression opportunities.