School Fees Manager & Registrar

Excellent fees and billing role within a leading School.

Brilliant environment, development and learning on offer.

About Our Client

This organisation operates within the not-for-profit sector and is committed to making a positive impact in its field. Colfe's is one of London's oldest schools. It takes its name from Reverend Abraham Colfe, Vicar of Lewisham, who re-founded the school in 1652. In his will, he entrusted the care of the School to the Leathersellers' Livery Company, which governs the school to this day. A former grammar school, Colfe's is a fully co-educational day school with over 1300 pupils in all from ages 3 to 18. Colfe's is a welcoming environment with a deep feeling of community pride among its students, parents, staff and alumni. Academic standards are high: students perform well with many going on to top universities. Excellent pastoral care gives pupils the tools they need to learn and to live, supporting them at school and preparing them for life beyond.Colfe's is more inclusive than many independent schools, more than 10% of pupils in a typical Sixth Form year group come from socially disadvantaged backgrounds and the School is committed to widening access still further.

Job Description

Key Responsibilities

1. Fees Billing & Parent Accounts

Manage the termly billing cycle for tuition fees and extras (e.g. clubs, trips, transport)Produce and issue interim bills as required

Maintain accurate billing data and ensure reconciliation and audit trail integrity

Administer deposit payments and refunds

Maintain and apply fee remissions, scholarships and bursaries accurately

Act as the primary point of contact for parental fee queries, resolving issues promptly and professionally

Work with the Bursar to review and improve billing processes and controls

1. Management of the Pupil Register

Maintain the school's official pupil register, ensuring accuracy at all times

Process joiners and leavers, ensuring correct data entry and system updates

Ensure compliance with Independent School Standards / safeguarding-related reporting obligations

Liaise closely with Admissions, HR and Academic teams to ensure alignment of records

1. Bursaries & Means-Tested Support

Administer the annual review process for means-tested bursaries and scholarships

Manage communication with families with professionalism, discretion and sensitivity

Maintain accurate records of awards and supporting documentation

Support assessment and re-assessment processes alongside the Bursar

1. Systems & Process Improvement

Maintain and develop the effective use of School MIS (e.g. SIMS / iSAMS) and Finance/billing systems

Identify opportunities to:

Improve efficiency

Reduce manual processes

Enhance reporting and data quality

Support integration between admissions, finance and pupil systems

1. Liaison for Home to School transport contract

• Support the School's transport provider to plan the day-to-day operation of the School's coach services, adapting to changes in pupil or school requirements
• Act as a point of liaison between parents and the transport provider, ensuring clear communication of arrangements and expectations 

The Successful Applicant

Person Specification

Essential Experience & Skills

Customer Service & Communication

• Excellent written and verbal communication skills
• Confident and professional when dealing with parents
• Strong customer service mindset, including handling sensitive or complex queries

Organisation & Attention to Detail

• Exceptional accuracy and attention to detail
• Ability to manage multiple deadlines and competing priorities
• Strong organisational and time management skills

Process & Systems

• Experience of working in a process-driven administrative or finance environment
• Ability to manage and improve processes
• Strong IT skills, including Excel and Databases/ MIS systems
• Interest in systems development and efficiency improvements

Problem Solving & Initiative

• Ability to identify issues and resolve them independently
• Proactive approach to improving ways of working
   

Confidentiality & Professionalism

• High level of discretion, particularly in financial and pupil matters
• Ability to handle sensitive information appropriately

Desirable

• Experience in a school or education setting
• Familiarity with school MIS systems (e.g. SIMS, iSAMS)
• Experience of:
  • Fees billing
  • Admissions or registrar functions
  • Bursary or financial support administration

What's on Offer

Term time salary (£40,000-£45,000). FTE of £45,400-£51,075)

Location: Colfe's School, London, SE12

Hybrid: 5 days on site: 9am-5pm plus 6 weeks during the school holiday