Sector Cleaning Manager

Sector Cleaning Manager

Location: Edinburgh / Glasgow and Bristol or Crawley (multiple sites)
Hours of work: 40 hours per week
Contract type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Sector Cleaning Manager to provide direct line management to front-line Placemakers across a designated sector of sites.

Job Overview

This role supports the Key Account Network business by ensuring the effective delivery of all self-delivered cleaning activities within an aligned UK sector. The postholder will be responsible for maintaining high standards of service through strong operational oversight and hands-on support to frontline teams.

Working closely with both direct and indirect account teams, the Sector Cleaning Manager will ensure service delivery meets all contractual expectations and requirements. The role plays a key part in driving consistency, continuous improvement and a strong customer-focused culture across the sector.

Key Responsibilities

• Provide day-to-day line management and supervision of Supervisors and Rapid Response Cleaners.
• Act as a key point of contact for frontline queries, offering practical support and guidance.
• Support direct and indirect account teams with general cleaning queries and service delivery needs.
• Ensure all SLA and KPI requirements are achieved in collaboration with the OSC job management team.
• Deliver services in line with contractual specifications and standardised processes.
• Recruit frontline Placemakers and Rapid Response roles as required.
• Manage Health & Safety responsibilities, including incidents, toolbox talks and Near Hit reporting.
• Support timesheet and system processes including T&A, P2P, ITS and Maximo requirements.

Person Specification

• Proven experience in a comparable cleaning or facilities management role.
• Strong communication skills with the ability to support and engage frontline colleagues.
• Demonstrated ability to manage client expectations and deliver customer-focused solutions.
• Excellent problem-solving skills across geographically dispersed teams.
• Flexible, adaptable and proactive approach to work.
• Strong organisational skills with the ability to manage multiple priorities.
• Ability to build and maintain effective professional relationships with internal stakeholders.
• Sound understanding of Health & Safety responsibilities within a frontline environment.
• Holds a UK driving licence – required for travel.