Self Storage Team Leader

Job Title: Sales Team Leader

Are you an experienced and dynamic sales/call centre manager, looking for your next challenge within a fast growing company and fast growing industry sector? 

We are looking for a motivated Sales Team Leader, with a growth mindset to lead a small team of Sales Advisors and support the company to achieve ambitious growth goals, whilst maintaining the highest levels of customer services.  

Benefits: 

• A competitive salary with company bonus scheme, to recognise high performance.
• Opportunities for ongoing professional development to grow your career.
• A supportive and high-energy team culture where your contributions matter.
• Perks such as free on-site parking and a generous holiday allowance, making your work-life balance a priority.

Your Role:

As a Sales Team Leader, you’ll:

• Coach and train your team to excel and hit key performance indicators (KPIs)
• Train and develop the team in navigating customers through the sales process and converting enquiries into sales and reservations (inbound calls and email enquiries).
• Be responsible for the professional development and management of your team; focusing on sales training, coaching advisors on quality, personal development and monthly 121’s and performance management.
• Ensure customers are given the best customer experience and customer journey, starting from the initial enquiry stage, all the way to the end of their contracts - with the aim of driving repeat custom.

What We’re Looking For:

You’re a natural leader with:

• Proven sales leadership experience (3+ years), ideally within a call centre/telesales envrionment (this role involves dealing with inbound calls and emails). 
• Strong coaching, communication, and organisational skills.
• Analytical mind set to interpret data and drive decision making.
• Resilience, adaptability, and the ability to thrive under pressure. 

The Ideal Candidate – Key Qualities:

• You’re not just a manager; you’re a coach who understands how to motivate a team to excel while keeping team morale high.
• You have a results-driven approach with the ability to manage and interpret data, ensuring performance metrics are always met.
• You thrive under pressure, maintain high attention to detail, and adapt quickly to dynamic environments.
• Emotional intelligence and strong communication skills enable you to handle everything from sales strategy meetings to resolving individual customer concerns.
• Focused on delivering the highest levels of service and going the extra mile for custtomers - creating a strong customer service culture.

This role is perfect for someone who loves to lead, innovate, and achieve while creating a positive and motivational team environment.