Senior 3rd Line Support Engineer

We’re working with a global organisation to appoint a remote Senior 3rd Line Infrastructure Engineer to support and evolve their enterprise IT environment. This is a senior, hands-on role with ownership of complex incidents, critical infrastructure, and high-impact projects across multiple sites. We are looking for someone with strong Network experience from an MSP environment. 

The Role

• Own and resolve 3rd line BAU and P1 incidents, including on-call rota

• Act as the senior escalation point for infrastructure and network issues

• Deliver and support infrastructure, network, and security projects

• Lead root cause analysis for major incidents and service outages

• Maintain high availability across servers, networks, and core platforms

• Support monitoring, change, and out-of-hours maintenance activities

• Mentor and support junior engineers

Key Experience

• Proven 3rd line infrastructure engineering background (MSP Background) 

• Strong networking expertise (Cisco/HPE switches, routing, firewalls, wireless)

• Microsoft stack: Azure AD, Windows Server, Active Directory, GPO, O365, SCCM, RDS

• Virtualisation & storage: VMware, SAN (FC / iSCSI)

• Backup & recovery: Veeam (including M365)

• Linux (Ubuntu) exposure and automation experience beneficial

• Strong awareness of cyber security best practices

Desirable

• Vendor certifications (Microsoft, Cisco, VMware, Juniper)

• PowerShell or scripting experience

• ITIL v4

This is an excellent opportunity to work in a global, business-critical environment with exposure to enterprise-scale infrastructure and long-term development.