Senior Business Support Officer

• Deliver high-quality administrative support to the Business Improvement and Support Manager and wider team, including developing administrative processes and supporting service planning and delivery.
• Provide line management to administrative staff: ensure effective service delivery, arrange training, complete annual reviews and support their development.
• Act as a first point of contact: handle enquiries from the public and partner agencies, responding clearly and accurately, and signposting appropriately where needed.
• Organise events, meetings and trips; prepare reports, collate annual documents, strategies and plans, ensuring all deadlines are met.
• Manage financial tasks: process orders, assign budget codes, maintain income/expenditure records, handle petty cash, reconcile bank statements monthly and prepare information for audit.
• Support HR processes: assist with recruitment (input vacancies, prepare for interviews, provide day-of support), arrange temporary/casual cover and process timesheets.
• Manage information systems, produce statistical data and analysis, and maintain accurate registers and records.
• Attend strategic meetings, contribute to planning discussions, and ensure key information is communicated effectively across the service.
• Comply with all council policies including safeguarding, health and safety, data protection, equality and diversity, and financial regulations.
• Promote the council's commitment to safeguarding children, young people and vulnerable adults, and report any concerns promptly.

• Essential: NVQ Level 3 or equivalent qualification; proven experience in a business support or administrative role, ideally within a public service or similar setting.
• Experience of supervising or supporting the development of other staff members.
• Strong customer service skills - confident in front-facing interactions, with the ability to communicate clearly and professionally with people from all backgrounds.
• Excellent organisational skills, with the ability to manage multiple tasks, meet deadlines and work with minimal supervision.
• Good numerical ability and experience of basic financial processes.
• High level of accuracy, with a commitment to confidentiality and data security.
• IT literacy - proficient in Microsoft Office and able to learn new systems quickly.
• Valid driving licence (subject to DVLA check); must hold business use car insurance and valid MOT certificate (where applicable).
• Willingness to work full-time on-site and adapt to changing priorities as required.

• Car allowance: Mileage only - no lump sum payment.
• You will be required to complete training and maintain professional development through annual reviews.
• All appointments are subject to relevant checks, including safeguarding and employment history.

Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.