Senior Contract and Technical Service Manager

Senior Contract & Technical Support Manager
Location: Near Bishop’s Stortford
Salary: £65,000 per annum
Hours: Monday to Friday, 40 hours per week

We are recruiting for an experienced Senior Contract & Technical Support Manager to join a growing business near Bishop’s Stortford. This is a key leadership role offering a salary of £65,000, excellent benefits, and clear progression routes within the company.

This position would suit someone with a strong background in commercial M&E building services, HVAC, plant rooms, energy centres, heat networks, cooling networks, technical support, contract management, and engineering leadership.

As Senior Contract & Technical Support Manager, you will act as the technical lead within the business, supporting the delivery of engineering services across multiple contracts. You will lead and develop the Technical Support Team, provide expert guidance on complex technical issues, support contract performance, and help drive improvements across compliance, efficiency, sustainability, and service delivery.

Key Responsibilities

Technical Leadership

• Act as the subject matter expert for HVAC systems, commercial M&E services, plant rooms, energy centres, heat networks, cooling networks, and associated building services.
• Provide technical guidance and support to engineers, managers, clients, and internal teams.
• Act as the escalation point for complex engineering issues, technical queries, high-risk faults, and root-cause investigations.
• Support first-time fixes by providing clear technical direction and practical solutions.
• Review and support small works designs, specifications, quotations, and delivery plans.
• Carry out site audits, technical risk assessments, asset reviews, and system performance checks.
• Maintain and improve technical documentation, schematics, reports, and asset information.
• Participate as an escalation point within the out-of-hours technical support rota.

Team Management

• Lead, mentor, and develop the Technical Support Team.
• Manage workload allocation, team performance, capacity planning, and technical standards.
• Support training, toolbox talks, best practice sharing, and ongoing professional development.

Contract, Compliance and Client Support

• Support contract reviews, renewals, site surveys, and technical assessments.
• Ensure engineering services are delivered safely, profitably, and in line with contractual requirements.
• Ensure compliance with Health & Safety legislation, industry standards, SFG20, Building Safety Act requirements, Energy Act requirements, and relevant maintenance standards.
• Attend client meetings and provide technical input on plant lifecycle, CAPEX planning, energy efficiency, compliance, and service improvements.
• Review subcontractor technical submissions, works quality, and system integrity.

Innovation and Continuous Improvement

• Support the introduction of new technology, including CAFM systems, IoT monitoring, energy management software, and digital reporting tools.
• Identify opportunities to improve efficiency, reduce energy usage, and enhance service delivery.
• Work closely with Operations, QSHE, Projects, and senior management to drive technical and operational improvements.

Skills and Experience Required

Essential:

• HNC/HND level qualification or equivalent experience.
• Strong experience within commercial M&E, HVAC, building services, plant rooms, energy centres, heat networks, or cooling networks.
• Proven experience leading or mentoring engineering teams.
• Experience managing maintenance contracts, technical support functions, or multi-disciplinary engineering teams.
• Strong knowledge of PPM, reactive maintenance, BESA standards, and SFG20.
• Experience scoping works, producing technical recommendations, estimating, or supporting quotations.
• Strong commercial awareness and the ability to balance technical quality with contract performance.

Desirable:

• Multi-skilled trade qualifications.
• Construction-related Health & Safety qualifications.
• CIBSE Heat Network Code of Practice CP1 certification.
• Experience with energy efficiency projects, smart buildings, IoT monitoring, or sustainability improvements.

Benefits

Salary of £65,000 per annum.

25 days annual leave plus bank holidays.

Generous sickness and accident insurance.

Loyalty bonus after two years of service.

Life assurance at 2x annual salary.

Private GP access.

24/7 confidential counselling through the Employee Assistance Programme.

CPD support, mentoring, and personal development opportunities.

Access to gym and spa facilities.

This is a fantastic opportunity for an experienced technical leader to join a forward-thinking business where you can make a real impact on technical standards, team development, contract performance, and long-term service improvement.