Senior Customer Service Advisor

Chester (Hybrid - up to 3 days a week working from home following initial training period)

Up to £35,000 | Permanent

We're hiring a Senior Customer Service Advisor to support clients through complex and sensitive financial situations. This is a meaningful role where your judgement, empathy, and problem-solving skills will make a real difference.

• Provide end-to-end debt support and guidance
• Manage complex, high-risk, and vulnerable cases
• Handle sensitive conversations with professionalism and care
• Support colleagues with specialist advice on challenging scenarios
• Maintain accurate records and ensure compliance

• Experience in customer service, complaints, or case handling
• Confident managing sensitive or complex situations
• Strong communication, empathy, and decision-making skills

• Up to £36,571 salary
• Hybrid working (after training)
• Supportive, purpose-led environment
• Career development opportunities

• Available for assessment day: 18th or 19th June
• Available to start: 27th July
• First 12 weeks office-based (full training required)
• Flexible shifts Mon-Sat (8am-8pm / 5pm Sat)

If you feel like this is a good fit for your next step, I'd love to hear from you! Please send your CV to (url removed), or call directly on (phone number removed).

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.