Senior Engineer – Issue Management
Arden White Limited
This amazing contract for our automotive client is a Senior Engineer – Issue Management role.
You will take ownership of the Issue Management System (IMS), ensuring effective tracking, governance, and resolution of engineering issues through a structured, ticket-based process.
This role is pivotal in driving accountability across engineering teams, ensuring adherence to the 8D problem-solving methodology, and embedding lessons learned into future vehicle programmes.
Key Responsibilities
Issue Management & Process Ownership
Oversee and administer the Issue Management System (IMS).
Govern the lifecycle of engineering issues via a ticket-based system.
Ensure all issues are documented, progressed, and closed in line with defined processes.
Maintain data integrity and traceability across all issue records.
Coordination & Stakeholder Engagement
Act as the central point of coordination between engineering teams.
Drive timely updates from engineers and ensure tickets are actively progressed.
Challenge and support engineers to ensure robust root cause analysis and corrective actions.
8D Problem-Solving Governance
Ensure the structured use of the 8D methodology across all issue resolution activities.
Review and approve proposed corrective actions from engineers.
Provide constructive challenge where solutions lack robustness or completeness.
Lessons Learned & Continuous Improvement
Lead lessons learned activities across vehicle programmes.
Analyse historical issue data to identify recurring themes and risks.
Ensure previous issues and resolutions are proactively fed into new vehicle designs.
Support engineering teams by highlighting known risks (e.g. past design issues such as panel fit, radius concerns, etc.).
Data Analysis & Reporting
Extract and analyse IMS data to produce KPIs, reports, and insights.
Track trends, performance metrics, and issue resolution effectiveness.
Present findings to stakeholders to support decision-making and process improvements.
System Administration
Act as the primary user and administrator of the IMS.
Support users with system access, training, and day-to-day queries.
Ensure consistent use of the system across the organisation.
Essential Key Skills & Experience
Experience working with issue management, quality systems, or engineering governance processes.
Strong understanding of structured problem-solving methods (e.g. 8D, root cause analysis).
Ability to challenge engineers constructively and influence outcomes.
Strong organisational and coordination skills.
Experience handling data analysis, reporting, and KPI tracking.
Good stakeholder management and communication skills.
Desirable
Background in automotive engineering or a similar regulated industry (e.g. aerospace, defence).
Familiarity with ticket-based issue management systems.
Understanding of vehicle development or product lifecycle processes.
Exposure to quality or continuous improvement frameworks.
Candidate Profile
Methodical and process-driven with high attention to detail.
Confident and assertive when challenging technical decisions.
Strong communicator who can engage with engineering teams at all levels.
Analytical mindset with the ability to interpret and leverage data.
Comfortable working in a fast-paced, programme-driven environment.
Why Apply
Opportunity to play a key role in driving quality and issue resolution across cutting-edge automotive programmes.
High-visibility role with influence across multiple engineering functions.
Involvement in both reactive issue management and proactive design improvement.
If you feel you have the skills to succeed in this role, please click to apply.
Arden White specialises in technical engineering recruitment, and all job applications are managed by our team. We believe in the value of a personal touch, and we work hard to deliver a swift, professional, and friendly service for our clients and candidates. We are acting as a recruitment agency on behalf of our client for this vacancy, and whilst we are advertising the role, we are not the hiring company.
Due to the high volume of applications, we’re unable to respond to everyone individually. If you haven’t heard from us within 14 days, unfortunately you’ve not been unsuccessful on this occasion. However, please continue to monitor our website vacancies for more opportunities.
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