Senior Repairs Commercial Officer

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

To provide Orbit customers with the assurance of a dedicated and customer focused approach for repairs delivery. Ensuring our homes and communal places are safe, well maintained and that our contractual obligations to customers are delivered effectively and efficiently.

This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes.

What you'll achieve

[You will work as a front-line leader in the Repairs team and contribute in supporting Orbits “Customer Commitments” while demonstrating close financial control and aiding with contractor performance management. Your team will provide financial and quality assurance through establishing the integrity and credibility of repairs works orders by means of a forensic review process

• As part of the Property Repair team’s new culture of “Ownership and Resolution”, you will assist in the ownership of the customer journey by providing crucial works order management that is vital for repairs delivery
• Responsible for the line management of Commercial Officers including training and performance management
• Responsible for ensuring the processes around applications for payment, invoices and completion certificates are carried out by your team. Input into the application and credit control process as well as Input into income forecast and pricing of variations
• Responsible for providing monthly financial reports to repairs senior management on financial savings, variation numbers, AFP processing, themes, trends and concerns
• Responsible for collating all quality assurance reviews as data that can be used to review Contractor Performance in regular Operations Meetings
• Responsible for providing financial monitoring support and analysis to Senior Management utilising the current CRM system
• Responsible for the processing of works orders, Purchase Orders Valuations and inspection requests in accordance with the policies and procedures and respond to general queries relating to proposed and confirmed repair works

What you'll bring

Essential skills

• Knowledge of management in a Repairs or Maintenance setting
• Good understanding of project risk and costing processes
• Knowledge of financial management
• Good knowledge of the management of subcontractors and the subcontract cycle
• Exceptionally customer orientated and detail focused and demonstrates a passion for delivering consistently good customer outcomes
• Excellent knowledge of AFP management.
• Strong commercial background and mindset

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

1. Online application
2. Interview(s)
3. Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.