Senior Scheduler (route planner)

We are recruiting for an experienced route planner / scheduler to work at our head office on the Woodside Estate (Houghton Hall Park).

This role is office based not remote working.

Purpose of Role

To drive operational efficiency and contract performance through proactive management of a 7-day forward schedule, optimising workforce utilisation across 40–50 operatives via data-led planning, effective job clustering, and pre-delivery quality assurance, while maintaining flexibility to absorb same-day emergency demand.

Key Tasks

1. Forward Planning & Resource Optimisation

• Owned and optimised a rolling 7-day schedule for a multi-trade workforce (40–50 operatives)
• Balanced workload distribution to maximise productive capacity and utilisation
• Ensured alignment with SLA priorities and contractual KPIs

2. Advanced Job Clustering & Route Efficiency

• Led geospatial job clustering strategy to group works into tight, logical patches
• Continuously refined scheduling to reduce travel distances and improve routing efficiency

3. Pre-Delivery Quality Assurance (7-Day Review)

• Conducted structured forward validation checks to ensure:
  • Correct trade/operative allocation
  • Accurate job coding (operations)
  • Clear and complete job specifications

4. Materials & Supply Chain Readiness

• Ensured all jobs were fully enabled for completion through parts verification
• Flagged shortages or risks ahead of schedule

5. Capacity & Time Efficiency Management

• Reviewed and optimised job durations and time allocations
• Ensured realistic and achievable daily workloads

6. On-the-Day Emergency Integration

• Managed allocation of reactive emergency works into live schedules
• Balanced urgent demand without compromising planned productivity

7. Performance-Driven Approach

• Used performance data to continuously improve:
  • Operative utilisation
  • First-time fix rates
  • Travel efficiency
  • Job completion rates

Target Key Performance Indicators:

• Utilisation: 85–95%
• First-Time Fix: 85–95%+
• Travel Reduction: 15–30%
• Increase in jobs per day: +1–2 per operative
• Significant reduction in missed or aborted visits