Senior Service Advisor

Senior Service Advisor

Location: Ipswich
Salary: £30,000 – £36,000 Basic | £38,000 – £42,000 OTE
Hours: Monday–Friday 8:00am – 5:30pm
Weekends: 1–2 Saturdays per month (rota basis)

🧾 The Role

We are recruiting for an experienced Senior Service Advisor to join a busy and successful dealership in Ipswich.

This is a fantastic opportunity for either an established Senior Service Advisor or an experienced Service Advisor looking to step up into a leadership role.

🔧 Key Responsibilities

• Act as the lead contact for service customers
• Support and mentor junior Service Advisors
• Handle customer complaints and escalations
• Upsell additional work, services, and products
• Manage daily bookings and workshop diary
• Liaise between customers and the workshop
• Ensure high levels of customer satisfaction (CSI)
• Drive aftersales revenue and efficiency

✅ Requirements

• 2–4+ years’ experience as a Service Advisor
• Previous senior / team leader experience (or ready to step up)
• Strong customer service and sales ability
• Experience using systems like Kerridge / Pinnacle (preferred)
• Ability to work in a fast-paced dealership environment
• Full UK driving licence

💰 Package & Benefits

• £30k–£36k basic depending on experience
• £38k–£42k realistic OTE
• Bonus scheme (monthly + CSI-based)
• Manufacturer training
• Career progression opportunities
• Pension & staff discounts