Senior Service Advisor

Senior Service Advisor
Location:     Teddington 
Salary:         £38.000P.A. + Performance related bonus
Hours:        Monday - Friday, 8am - 6pm (no weekend work)
If you’re a motivated automotive professional ready to take the next step in your career and lead a busy, high-performing service department, this could be the role for you!!!!
Our client is a very well established and professional, friendly firm who work with some of the most prestigious vehicle brands in the world, and due to continued growth their busy business is looking for an experienced and motivated team player to lead their Service Department.
This is an excellent opportunity for someone with solid motor vehicle knowledge, excellent customer service skills, and a proven ability to lead and motivate a team. If you thrive in a fast-paced environment and take pride in delivering outstanding customer service, please get in touch with Skillframe Ltd.
Key Responsibilities
Customer Service
·    Communicate confidently with customers regarding vehicle issues, demonstrating a strong technical understanding.
·    Book customer vehicles into the system and ensure records are kept up to date.
·    Greet customers when they drop off and collect their vehicles, particularly when complex repairs are involved.
·    Work closely with colleagues to ensure ALL customers receive an excellent level of service and that their expectations are consistently exceeded.
Daily Responsibilities
·    Work with Reception to manage daily bookings and workshop capacity.
·    Assist Reception in prioritising customer vehicle collections and deliveries.
·    Identify vehicle repair requirements, prepare estimates, and obtain customer authorisation before work begins.
·    Work closely with the Parts Manager to ensure the correct parts are ordered and unnecessary stock is avoided.
·    Respond to all service and MOT enquiries in a timely and professional manner.
·    Lead the workshop team and ensure all work is completed within estimated repair times.
·    Maintain familiarity with manufacturer technical literature and diagnostic equipment.
·    Monitor and achieve daily workshop productivity targets.
·    Ensure all customer service books are correctly completed and stamped where applicable.
·    Ensure all work carried out is accurately recorded on the company management system.
·    Complete all necessary documentation as required by the company e.g. service schedules.
Management Responsibilities
·    Report directly to the Head of Operations.
·    Ensure the workshop is maintained as a clean, organised, and safe working environment.
·    Comply with all Health & Safety legislation and promote a strong duty of care for colleagues, subcontractors, and customers.
·    Ensure all repairs are completed in accordance with safety regulations.
·    Ensure the team use appropriate PPE in accordance with the Vehicle Protection Manual.
·    Provide reception cover when required.
·    Ensure all your team members follow company procedures, including accurate completion of job cards, recording parts used, and documenting work carried out.
·    Maintain and manage workshop technical literature and report any shortfalls to management.
Training
Full training will be provided on company policies, procedures, and systems. Additional training will also be given where required, including the company’s