Senior Third Party Claims Handler

A well-established, FCA-regulated general insurance business on the outskirts of Bolton (Egerton) is looking for an experienced Senior Third Party Claims Handler to manage complex third-party vehicle and property damage claims, including high-value files and liability disputes.

If you have a strong background in third-party or credit hire claims and want to take the next step with a forward-thinking, supportive company, we'd love to hear from you.

What you'll be doing:

- Manage all aspects of third-party vehicle and property damage claims, including investigation, negotiation and resolution.

- Handle complex and high-value files, including those with liability disputes.

- Assess and manage credit hire claims - validation, negotiation and challenging excessive hire charges.

- Lead liability investigations, working across departments and with external parties.

- Liaise confidently with solicitors, insurers and accident management companies.

- Identify and escalate potential fraud, and support the wider team with technical guidance.

What you'll need:

- A minimum of 2 years' motor/third-party claims experience (required for the upper end of the salary range).

- Strong credit hire and liability-investigation knowledge.

- Excellent negotiation, communication and relationship-building skills.

- High attention to detail and a confident systems user.

- GCSEs (or equivalent) at grade C/4 or above in English and Maths.

- Holds, or is working towards, the CII Certificate (fully funded).

What you'll get:

- Sociable hours - Monday to Friday, 9am-5pm (35-hour week), with flexible start/finish and hybrid working after a successful probation.

- Annual salary reviews and a recognition bonus of up to GBP300.

- 29 days' holiday (including bank holidays), rising to 36 with length of service, plus a birthday day off and a half-day for seasonal shopping.

- Holiday buy/sell scheme and an early finish on Christmas Eve and New Year's Eve.

- Fully funded CII qualifications and one-to-one coaching from a dedicated in-house motor claims trainer.

- Company-paid Level 1 health cash plan - dental, optical, therapies, 24/7 GP access and counselling.

- Contributory pension and a GBP1,000 refer-a-friend bonus.

- Free on-site parking, casual dress with free branded clothing, and a cycle-to-work scheme.

- Active sports & social club and on-site Mental Health First Aiders.

- A Living Wage and Living Hours employer, and Disability Confident Committed.

To apply, send your CV and we'll be in touch to talk through the next steps.