Service Advisor

Peterborough, Cambridgeshire
Competitive Salary (DOE) + Benefits
Full Time | Permanent

Interaction Recruitment are proud to be working in partnership with a well-established automotive business in Peterborough to recruit an experienced and customer-focused Service Advisor.

This is an excellent opportunity for a professional individual who enjoys delivering exceptional customer service, managing vehicle service bookings, and acting as the key link between customers and the workshop team.

As a Service Advisor, you will be the first point of contact for customers, ensuring a smooth and professional experience from booking through to vehicle collection. You will work closely with technicians and workshop controllers to keep customers informed, manage expectations, and ensure work is completed efficiently.

The successful candidate will be organised, proactive, and confident communicating with customers in a fast-paced automotive environment.

• Welcoming customers and managing service and repair enquiries
• Booking vehicles into the workshop for servicing, maintenance, and repairs
• Liaising between customers and technicians regarding vehicle requirements
• Providing service updates and communicating any additional work required
• Preparing estimates, quotations, and invoices
• Managing customer expectations and ensuring a high standard of service throughout
• Processing job cards and maintaining accurate records on internal systems
• Coordinating vehicle collections and handovers
• Handling customer queries and resolving issues professionally
• Supporting the wider aftersales team to achieve departmental targets

• Previous experience as a Service Advisor or within an automotive customer service role
• Strong customer service and relationship-building skills
• Excellent communication skills, both verbal and written
• Good organisational skills with the ability to manage multiple tasks
• Experience using dealer management systems (DMS) is advantageous
• Confident working in a busy and target-driven environment
• Strong administrative and IT skills
• Full UK Driving Licence preferred

• Competitive salary based on experience
• Permanent full-time position
• Company pension scheme
• Ongoing manufacturer and industry training
• Career progression opportunities
• Friendly and supportive working environment
• Opportunity to join a respected and growing automotive business

If you're an experienced Service Advisor looking for your next opportunity within the automotive industry, we'd love to hear from you.

To apply, please submit your CV or contact Interaction Recruitment for a confidential discussion.

INDPB