Service Advisor

SERVICE ADVISOR

Location: Banbury, Oxfordshire
Salary: £30,000 Basic | Up to £38,000 OTE + Company Benefits

OVERVIEW

An established automotive retailer is seeking a professional and customer-focused Service Advisor to join its busy Aftersales team in Banbury.

This is an excellent opportunity for an experienced Service Advisor or customer service professional with automotive experience to join a successful dealership environment where customer satisfaction and service excellence are at the heart of the business.

Acting as the link between customers and the workshop, the successful candidate will ensure a smooth and efficient service journey from booking through to vehicle collection.

KEY RESPONSIBILITIES

• Welcome customers and manage all service and repair enquiries.

• Accurately record vehicle concerns and create workshop job cards.

• Liaise with Technicians and the workshop team regarding vehicle progress and repair requirements.

• Keep customers fully informed throughout the repair and service process.

• Prepare estimates and obtain authorisation for additional work where required.

• Promote service plans, maintenance packages and approved aftersales products.

• Manage vehicle handovers and explain completed work clearly and professionally.

• Ensure all administrative processes and documentation are completed accurately.

• Deliver exceptional customer service and maintain high levels of customer satisfaction.

• Support the achievement of departmental sales and performance objectives.

• Handle customer concerns and resolve issues professionally and efficiently.

• Maintain manufacturer and dealership standards at all times.

CANDIDATE PROFILE

• Previous experience as a Service Advisor, Aftersales Advisor or customer-facing automotive professional.

• Excellent communication and interpersonal skills.

• Strong organisational skills and ability to manage multiple tasks effectively.

• Customer-focused approach with a commitment to delivering outstanding service.

• Comfortable working in a fast-paced environment.

• Good administrative and IT skills.

• Full UK Driving Licence preferred.

DESIRABLE EXPERIENCE

• Franchised dealership experience.

• Knowledge of automotive service and repair processes.

• Experience using dealership management systems.

• Understanding of service plans, maintenance products and aftersales sales opportunities.

KEY PERFORMANCE INDICATORS

• Customer satisfaction scores.

• Additional work conversion rates.

• Labour sales performance.

• Service plan and maintenance package sales.

• Workshop utilisation support.

• Customer retention.

• Administrative accuracy and compliance.

PERSONAL ATTRIBUTES

• Friendly and approachable.

• Professional and customer focused.

• Organised and efficient.

• Positive and enthusiastic.

• Team orientated.

• Able to work effectively under pressure.

• Committed to delivering excellent customer experiences.