Service Advisor

Perfect Placement

We are currently recruiting on behalf of our client, a reputable multi-franchise approved car dealership located in Bristol, for the position of a Service Advisor. This is an excellent opportunity for experienced motor trade professionals seeking a role with competitive salary, rewarding bonus potential, and career progression within a well-established dealership group.

Benefits:
  • Competitive starting salary from £29,741 per annum, negotiable depending on experience
  • Additional annual bonus potential exceeding £7,500, with some Service Advisors earning over £12,000
  • Overtime paid at time and a half rate
  • 22 days annual leave plus bank holidays
  • Workplace pension scheme
  • Opportunities for long-term career development within a prominent dealership group throughout South West England and South Wales
  • Various additional company benefits, to be discussed upon application
  • Standard working hours: Monday to Friday, 8:00am-6:00pm; 1 in 3 Saturdays, 8:30am-2:00pm, paid as overtime
Duties of a Service Advisor :
  • Greet customers professionally in the Service Department and book their vehicles in for repair or maintenance work
  • Act as a primary point of contact for customers, providing excellent customer service and advice regarding vehicle repairs and services
  • Liaise extensively with the workshop team to chase work in progress and ensure timely updates for customers
  • Upsell additional products and services where appropriate to maximise workshop opportunities
  • Take payments for completed work and handle customer transactions efficiently
  • Maintain strong relationships with customers, ensuring high levels of satisfaction and repeat business
  • Assist with warranty authorisations and liaise with manufacturers regarding warranty repairs (knowledge of warranty procedures advantageous)
  • Ensure all customer interactions are documented accurately, adhering to company standards and processes
Requirements of a Service Advisor :
  • Proven experience as a Service Advisor or in a similar customer-facing role within the automotive industry is highly advantageous
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and team members
  • Organisational skills with the ability to manage multiple customer accounts efficiently
  • IT literacy, with prior experience using systems such as Pinewood Pinnacle preferred
  • Basic mechanical understanding of vehicles and the ability to discuss technical issues confidently
  • A proactive attitude with a focus on delivering excellent customer service
  • Knowledge of warranty procedures is desirable but not essential
  • A customer service-oriented mindset with the ability to influence and advise customers effectively
Contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement covering Bristol and South Gloucestershire, today to discover more about this fantastic Service Advisor opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.
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