Service Advisor
Perfect Placement
Our client, a reputable franchise-approved car dealership in Tewkesbury with a history spanning over 100 years, is seeking to appoint an experienced Vehicle Service Advisor. This is an excellent opportunity for a dedicated automotive professional to join a well-established, family-run business that offers a supportive environment, attractive benefits, and clear career progression.
Benefits:
- Up to £32,000 basic salary, depending on experience
- Uncapped performance-related bonuses, with OTE approximately £35,000 per annum
- 30 days holiday including bank holidays
- Manufacturer-accredited training and ongoing professional development
- Staff discounts on new and used vehicles, servicing, and parts
- Contributory pension scheme
- Death in service benefits
- Working hours: Monday to Friday, 8:00am to 5:30pm, with 1 in 4/5 Saturdays, 8:30am to 12:30pm
- Career progression within a renowned, long-established business
- Greet customers in the Service Department and professionally book their vehicles in for repairs and servicing
- Liaise extensively with the workshop to chase work in progress and ensure timely completion
- Advise and influence customers on minor vehicle technical issues and additional products or services
- Maintain clear communication with customers regarding vehicle progress and prepare and take payments for work completed
- Upsell suitable services and maintenance options to maximise customer satisfaction and dealership targets
- Coordinate with manufacturers to authorise warranty repairs and manage warranty procedures efficiently
- Ensure high standards of customer service are delivered, fostering repeat business and customer loyalty
- Record and update customer and vehicle information accurately, utilising dealership management systems
- Minimum of 1-2 years’ experience as a Service Advisor or similar role within an automotive dealership or garage environment
- Strong customer service and relationship building skills
- Organised with excellent communication skills
- IT proficiency, ideally with experience using Autoview dealer management system (non-essential)
- Valid driving license and residence within reasonable commuting distance of Tewkesbury
- Knowledge of automotive warranty procedures and liaising with manufacturers (desirable)
Contact Sarena Abbott, Automotive Recruitment Specialist at Perfect Placement covering Tewkesbury and Gloucestershire, today to discover more about this fantastic opportunity.
Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.
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