Service Advisor

Perfect Placement

Are you an experienced Service Advisor seeking a new opportunity within a reputable automotive dealership? Our client, a well-established franchise-approved car dealership in South Carmarthenshire, is looking to recruit a highly motivated Service Advisor to join their professional team. This is an excellent opportunity to enhance your career within a dynamic environment, offering competitive remuneration and development prospects.

Benefits for the successful Service Advisor:
  • Salary up to £30,000 per annum, commensurate with experience
  • Very rewarding bonus scheme based on service plan sales
  • Overtime opportunities
  • 22 days annual leave plus 8 bank holidays
  • Enhanced holiday entitlement
  • Access to employee benefits including an employee car scheme, manufacturer-accredited training, and Nest pension scheme
  • Early Friday finish, working hours 8:00am to 5:30pm, Monday to Friday
  • Supportive working environment with opportunities for career progression within a dealer group with over 90 years of UK presence
Duties:
  • Welcome customers into the Service Department and providing exceptional customer service
  • Manage service workflows, liaising with the workshop to monitor work in progress and update customers on vehicle status
  • Allocate tasks efficiently to ensure customer deadlines are met
  • Upsell additional products and services where appropriate, maximising customer satisfaction and dealership profitability
  • Liaise with vehicle manufacturers to authorise warranty repairs and handle warranty procedures
  • Maintain accurate documentation and IT records, preferably using Kerridge/ADP systems
  • Work closely with the Aftersales Manager and other Service Advisors to ensure smooth operation of the department
Requirements:
  • Proven experience as a Service Advisor or in a similar role within the motor trade
  • Excellent communication and interpersonal skills, demonstrating a high level of customer service
  • Strong organisational skills with the ability to prioritise effectively
  • Basic IT literacy; experience with Kerridge/ADP preferred
  • Full UK driving licence with minimal points
  • Knowledge of warranty procedures and liaising with vehicle manufacturers is advantageous but not essential
  • Professional attitude, high standards of integrity, and a team-oriented approach
If you are an enthusiastic Service Advisor ready to take the next step in your career with a reputable dealership, this is the perfect role for you.

Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Kidwelly and Carmarthenshire, today to discover more about this fantastic opportunity.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.
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