Service Advisor
Perfect Placement
The successful Service Advisor will be responsible for delivering exceptional customer service, managing service appointments, and maximising upselling opportunities in line with dealership targets.
Benefits:
- Basic salary package of approximately £29,870 per annum, depending on experience
- Competitive performance-based bonuses, with on-target earnings up to £35,844 annually
- Additional earnings through the sale of service plans at £25 each
- Overtime at time and a half
- 25 days annual holiday allowance plus bank holidays
- Full in-house and manufacturer-approved training programmes
- Contributory workplace pension scheme
- Staff purchase discounts on vehicles and parts
- Career development opportunities within a manufacturer-owned dealership group
- Working hours: Monday to Friday, 8:00am-6:00pm, with 1 in 2/3 Saturdays, 8:30am-12:30pm, paid at time and a half
- Greet customers professionally within the Service Department and book their vehicles in for repairs or servicing
- Liaise closely with the workshop team to track progress and ensure timely completion of work
- Upsell additional products and services, including service plans and warranties
- Maintain clear communication with customers about vehicle status and work required
- Take payments for completed work accurately and efficiently as a Service Advisor
- Advise customers on minor technical issues and warranty procedures
- Assist in achieving dealership sales and service targets through excellent customer engagement
- Ensure high levels of customer satisfaction through professional and knowledgeable service
- Proven experience as a Vehicle Service Advisor or in a similar role within the automotive industry
- Strong customer service and communication skills
- Ability to build rapport with customers and influence decisions positively
- Organised with the ability to manage multiple tasks effectively
- Familiarity with dealer management systems (experience with Kerridge/CDK is advantageous but not essential)
- A valid UK driving licence with minimal points
- Ability to work independently and as part of a team
- Automotive industry knowledge, including warranty procedures, is desirable
Contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement covering Bristol and the South West, today to discover more about this fantastic Service Advisor opportunity.
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