Service Advisor

Perfect Placement

Are you an experienced Vehicle Service Advisor looking to take the next step in your career? Our client, a reputable franchise-approved commercial vehicle dealership in Cardiff, is seeking a professional and customer-focused Vehicle Service Advisor to join their team. This is an excellent opportunity to work within a well-established dealership group, offering competitive salary packages and clear career progression.

Benefits:
  • Competitive salary between £28,000 and £30,000 per annum, dependent on experience
  • Access to a departmental profit bonus of approximately £300-£600 every quarter, payable after a 6-month probation period
  • 22 days annual leave plus bank holidays, increasing with length of service
  • Full manufacturer-accredited training to support your professional development
  • Company pension scheme
  • Opportunities for long-term career growth within a respected commercial vehicle dealer group
  • Working hours Monday to Friday, 8:30am to 5:00pm
Duties of A Service Advisor:
  • Greet customers and accurately capture all vehicle faults and customer details at first point of contact
  • Handle telephone bookings efficiently and input bookings into the workshop scheduling system
  • Raise job cards and ensure all necessary documentation complies with company standards
  • Keep customers informed on the progress and status of their vehicle repairs
  • Enter additions or modifications to customer records accurately
  • Hand over completed vehicles, providing clear explanations of repairs undertaken
  • Advise customers on warranty options and recommended service requirements
  • Promote and sell aftersales services, including service contracts
  • Discuss and arrange payment options with customers
  • Book vehicle inspections such as MOTs and ensure timely scheduling
  • Monitor workshop timelines to ensure repairs are completed within agreed periods
  • Provide advice on warranties and future service needs, maintaining high levels of customer satisfaction
Requirements:
  • Proven experience as a Vehicle Service Advisor, preferably within a franchise-approved vehicle dealership
  • Strong communication skills with the ability to deliver exceptional customer service
  • Well-organised, with knowledge of Microsoft Office, Excel, and DMS systems such as Kerridge or ADP
  • Full, clean UK driving licence with minimal points
  • Experience working within a commercial vehicle dealership is desirable but not essential
  • Ability to effectively explain technical issues to customers in clear, understandable terms
If you are a motivated Vehicle Service Advisor seeking a role with excellent rewards and career prospects, we encourage you to apply now.
Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Cardiff and the surrounding region, today to discover more about this fantastic Vehicle Service Advisor opportunity.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.
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