Service Advisor / Workshop Administrator

We're Hiring – Back Office & Customer Support Coordinator

📍 South Ockendon / Thurrock Area
💰 £22,000 – £26,000 per year (depending on experience)
🕒 Full-Time

We're looking for an organised, proactive, and car-minded individual to join our busy automotive workshop team.

With a fast-paced workshop handling a high volume of vehicles daily, you'll play a key role in keeping operations running smoothly behind the scenes while supporting customers and the workshop team.

Key Responsibilities

• Managing customer enquiries via phone, email, and social media

• Preparing quotations and booking vehicles into the workshop

• Following up with customers regarding repairs, servicing, and vehicle updates

• Sourcing and ordering vehicle parts from suppliers

• Tracking parts deliveries and matching them to active jobs

• Assisting with invoicing, administration, and workshop scheduling

• Supporting the company's social media presence and customer engagement

• Coordinating communication between the office and workshop teams

What We're Looking For

• Genuine interest in cars and the automotive industry

• Good knowledge of vehicle makes, models, and parts

• Confident communicator with excellent customer service skills

• Strong organisational and multitasking abilities

• Comfortable using computers, email, and office software

• Experience within a garage, parts department, dealership, or motor trade environment is desirable but not essential

What We Offer

• Competitive salary of £22,000 – £26,000

• Friendly and supportive team environment

• Varied role with no two days the same

• Opportunity to develop your automotive and business skills

• Long-term career progression within a growing company

Interested?

Send your CV along with a brief introduction outlining your experience and interest in the role.