Service Charge & Rent Manager
Service Care Solutions
Salary: £49,680
Contract: Permanent
Working Pattern: Full-time (37 hours)
Location: Norfolk (Hybrid working available)
A fantastic opportunity is available for an experienced Service Charges & Rent Manager to join a well-established housing organisation in Norfolk.
The Role
This is a key operational leadership role responsible for the delivery of service charge and rent functions across a large housing portfolio. You will oversee the full lifecycle of service charges and rent processes, ensuring accuracy, transparency, and compliance.
Key responsibilities include:
- Managing service charge budgeting, forecasting, and reconciliation
- Overseeing billing, rent setting, and charge application
- Ensuring compliance with housing legislation and regulatory standards
- Leading on resident engagement and dispute resolution
- Managing and developing a customer-focused team
- Driving process improvements and system enhancements
You will bring:
- Strong experience in service charge and rent management within housing
- Knowledge of leasehold, Section 20 processes, and housing legislation
- Proven experience leading teams and delivering high performance
- Strong financial, analytical, and stakeholder engagement skills
- Salary of £49,680
- Permanent opportunity within a stable organisation
- Hybrid working model
- Opportunity to lead a critical function and influence service delivery
For more information or to apply, please contact:
George Westhead
📧 (url removed)
📞 (phone number removed)
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