Service Coordinator

Brook Street are currently working with a leading machinery manufacturer business who are looking to recruit an organised and proactive Service Coordinator to join their team in Bradford on a full-time permanent basis.

Role Purpose

The Service Coordinator will be responsible for efficiently managing the day-to-day operations of a team of Field Service Engineers, ensuring that customer requirements and service level agreements are consistently met or exceeded. You will deliver effective planning and coordination of engineering activities to support operational efficiency and customer satisfaction.

• Monday to Friday
• Full time permanent position
• Salary on offer: £28,000- £30,000
• Hours: 8:00- 5:00pm
• Location: Bradford
• Annual bonus scheme
• Private healthcare scheme
• 33 days holiday (including bank holidays)
• Ongoing technical and product training
• Laptop provided
• Employee Assistance Programme
• Free on-site parking

Key Responsibilities

• Act as the first point of contact for customers, handling incoming calls and emails relating to service requests and breakdowns.
• Plan, schedule and process routine maintenance and emergency service calls.
• Manage service administration, including processing and invoicing of completed work.
• Develop and maintain detailed service plans and schedules.
• Communicate daily with a small team of Field Service Engineers to coordinate workloads and priorities.
• Prepare and issue quotations for additional works as required.
• Identify and escalate business opportunities to relevant internal departments.
• Maintain accurate and up-to-date customer records using the CRM system.
• Collaborate with internal teams to optimise the efficiency and utilisation of engineering resources.
• Manage stock control requirements for the engineering team.
• Provide proactive updates and communication to customers regarding service progress.

What we are looking for:

• Strong organisational and forward-planning abilities
• Excellent communication and interpersonal skills
• Good level of IT literacy, including experience with CRM systems
• Ability to work collaboratively within a team environment
• Strong attention to detail and problem-solving skills

If you are interested in this opportunity and meet the requirements above, apply today through Brook Street Recruitment Agency, send across your CV or call (phone number removed). Shortlisted candidates will be contacted for further discussion.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.