Service Coordinator

Service Co‑ordinator

Location: Birmingham, B37 7YN
Hours of work: 40 per week
Contract Type: Fixed Term Contract (6 months)

Our client, a leading provider of facilities services in the UK, is seeking a Service Co‑Ordinator to support the delivery of a responsive, high‑quality service across a key account network.

Job Overview

The Service Co‑Ordinator will act as the first point of contact for client requests, ensuring all calls and enquiries are accurately logged, processed and translated into appropriate engineering or facilities management solutions. This role is central to maintaining service standards and ensuring client issues are addressed efficiently and professionally.

Working within a fast‑paced, service‑led environment, the postholder will liaise closely with clients, engineers, subcontractors and internal service teams. Clear communication, strong organisation and the ability to prioritise and escalate issues effectively are essential for success in this role.

Key Responsibilities

• Receive, log and process client and helpdesk requests in line with contractual requirements.
• Act as the first point of contact for incoming calls and service enquiries.
• Accurately translate client issues into facilities management or engineering actions.
• Allocate job requests to engineers or approved subcontractors.
• Monitor shared mailboxes and respond within agreed service timeframes.
• Manage and update work orders using CAFM systems, such as Maximo.
• Maintain accurate records, documentation and system updates at all times.
• Escalate service issues, delays or risks to management where required.

Person Specification

• Previous experience in a customer service, helpdesk or administrative role.
• Confident call handling skills with a calm and professional approach.
• Strong IT literacy, particularly in Microsoft Excel and Word.
• Excellent communication and relationship‑building skills.
• High attention to detail with strong planning and organisational ability.
• A flexible, solutions‑focused team player.
• Comfortable working in a fast‑paced, service‑driven environment.
• Able to manage multiple tasks and priorities effectively.