Service Coordinator

Service Coordinator

Location: Bolton, BL6 6SU
Hours of work: 40 per week
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Service Coordinator to act as the central point of contact for customers and operational colleagues, taking ownership of service requests and ensuring they are managed in a timely, accurate and customer‑focused manner.

This role plays a key part in delivering consistent, high‑quality service coordination within a fast‑paced operational environment. The Service Coordinator supports the wider service delivery function by ensuring requests are accurately logged, prioritised and allocated, helping to meet service level agreements and maintain strong client relationships.

Working in a high‑volume, email‑driven setting, the role requires clear communication, effective prioritisation and the ability to build strong working relationships across internal teams and external partners. Attention to detail, resilience and a proactive approach are essential to success in this position.

Key Responsibilities

• Act as the central point of contact for service requests from customers and internal teams.
• Allocate work across cleaning teams within the Banking and O&P sectors.
• Manage reactive service requests by logging emails, formally accepting tasks and routing requests accurately.
• Coordinate planned works, manage client queries and handle Out of Office responses.
• Process and prioritise a high volume of emails (approximately 500–600 per day).
• Allocate jobs to in‑house field cleaning teams or approved subcontractors as appropriate.
• Provide clear and accurate updates to clients on actions taken and job progress.
• Support SLA performance through timely allocation, clear communication and accurate system updates.

Person Specification

• Previous experience in a similar role managing tickets, queries or high‑volume inboxes.
• Confidence using computer‑based systems and navigating workflow tools.
• Spreadsheet and Excel knowledge is beneficial.
• Facilities management background is advantageous.
• Experience in temporary or agency roles will be considered, depending on circumstances.
• Strong work ethic with a proactive attitude and ability to hit the ground running.
• Ability to work effectively in a fast‑paced, high‑pressure environment.
• Strong communication skills with a customer‑focused approach.