Service Delivery Lead

Service Delivery Lead

Location: Ingatestone, East Anglia

Salary: £16.41 per hour

Hours Per Week: 40

Shaftesbury East Anglia

Could this be the role that makes a real difference in your career—and in people’s lives?

At Shaftesbury East Anglia, we’re looking for an inspiring and committed Service Delivery Lead to join our passionate team. This is an opportunity to take a lead role in shaping outstanding, person‑centred services that enable people with disabilities to live full, independent and meaningful lives.

Please note: this role does not qualify for visa sponsorship, as it does not meet the salary requirements set by the Home Office.

Why work with Shaftesbury?

We believe everyone we support has the right to a full and flourishing life — and the people who work with us are at the heart of making that happen.

Guided by our values — Open, Enabling, Inclusive and Courageous — we are proud to deliver high‑quality, compassionate services across adult care, children’s care and education. We go beyond “good enough”, always striving to deliver the very best outcomes for the people we support.

About the role

As Service Delivery Lead, you’ll play a vital leadership role across the service. You’ll support, motivate and develop staff, while ensuring people we support receive consistently high‑quality care that is tailored to their individual needs.

Your responsibilities will include:

Taking full ownership of service delivery, quality and continuous improvement

Developing and embedding effective systems and processes

Supporting staff to deliver professional, flexible and personalised care

Working collaboratively with relevant governing bodies and partners

Contributing to service development and new business opportunities

Ensuring compliance with all regulatory and quality standards

This is a varied and rewarding role for someone who thrives on responsibility, leadership and making a positive impact.

About you

We’re looking for someone who brings passion, professionalism and commitment to inclusive care.

You will:

Hold a Level 5 qualification in Health & Social Care, or be willing to work towards it

Have experience supporting adults with a range of disabilities and support needs

Be confident leading teams and driving service quality

Share our values and belief in person‑centred, community‑focused support

About our services

Shaftesbury East Anglia provides tailored, person‑centred support for adults with a wide range of disabilities and needs. Our focus is on:

Building independence and daily living skills

Supporting people in their own homes

Encouraging active participation in the local community

Helping people make friends, build relationships and feel they truly belong

Benefits of working with Shaftesbury

We know our people are our greatest asset — and we’re proud to reward them well:

Your Birthday Off – Frontline care staff can take their birthday off from annual leave (plus a birthday card from us!)

Great CQC, Great Reward –

Good rating: £30 gift voucher for all staff

Outstanding rating: £50 gift voucher for all staff

Recognition & Rewards – Personal recognition letters from our Executive Leadership Team and gift vouchers up to £50 for going above and beyond

Excellent Training Package – Ongoing development and support

Generous Annual Leave –

25 days + 8 bank holidays (first 5 years)

Increasing to 28 days + 8 bank holidays after 5 years

Pension Scheme

Employee Assistance Programme – Support when you need it most

If you’re ready to step into a leadership role where your work truly matters, we’d love to hear from you.

Apply today and help us create brighter futures together.

To Apply

If you feel you are a suitable candidate and would like to work for Shaftesbury, please click apply to be redirected to our website to complete your application.