Service Delivery Lead (UK Security Clearance)
SoCode Limited
Location: Cambridge (office-based) + travel
Salary: Competitive + Benefits
We’re working with an innovative technology business in the communications and telecoms space that’s looking to appoint a Service Lead to join its growing Service Operations team.
This is a hands-on role focused on managing in-life service delivery for key customers, while also contributing to the development of service frameworks and supporting next-generation (SaaS-based) offerings.
Key Responsibilities:
- Own and manage customer service delivery, ensuring SLAs and service commitments are met
- Act as the main point of contact for customers, handling performance reviews, escalations, and service improvements
- Collaborate with internal technical teams to resolve issues and maintain service quality
- Support the development and continuous improvement of service frameworks and processes
- Assist with onboarding new services and customers into support
- Proven background in technical service delivery within telecoms, networking, or a hi-tech environment
- Experience managing SaaS or managed services in a B2B setting
- Strong understanding of service management frameworks (e.g. ITIL)
- Excellent stakeholder and customer engagement skills
- Knowledge of radio communications or mobile network technologies (e.g. TETRA, LTE)
- Experience across the full service lifecycle, from onboarding to in-life support
For more information or a confidential discussion, please get in touch.
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