Service Design Apprenticeship Skills Coach

Are you an experienced Skills Coach with a background in Management, Project Management, Change, Innovation, Service Design or Human-Centred Design?

We are supporting a forward-thinking, growing training provider that delivers high-quality learning programmes designed to help people and organisations lead change with confidence. Their programmes are practical, engaging and built around real workplace impact, supporting learners to develop the skills, behaviours and confidence they need to make a genuine difference in their roles.

With continued growth planned for autumn 2026, this is a fantastic opportunity for an experienced apprenticeship coach who enjoys working closely with learners and employers, bringing learning to life through meaningful coaching, constructive feedback and supportive challenge.

The Role

As a Skills Coach, you will support apprentices through their learning journey, helping them to apply their knowledge and skills directly within the workplace. You will manage a caseload of learners, deliver high-quality one-to-one coaching, review progress, provide detailed feedback and help apprentices build strong evidence of their development.

The programme has a strong focus on service design, change, innovation and practical transformation. Learners will explore areas such as user-centred design, stakeholder engagement, research, journey mapping, prototyping, problem-solving, project delivery and continuous improvement.

This role would suit someone who has coached on Management, Project Management, Leadership, Improvement, Change or related apprenticeship programmes and is confident supporting professionals to connect theory with real business impact.

What You’ll Be Doing

You will coach and mentor apprentices, helping them reflect on their learning, develop confidence and embed new skills in their day-to-day roles.

You will carry out regular progress reviews, set clear goals and support learners to remain on track, motivated and ready for successful achievement.

You will assess learner work, portfolios, assignments and project evidence, providing feedback that is clear, constructive and developmental.

You will build positive relationships with employers, ensuring learning is aligned to workplace priorities and delivers genuine value.

You may also support or deliver engaging workshops, bringing topics to life through discussion, examples and contextualised learning.

You will use e-portfolio and digital learning platforms to track progress, record evidence and maintain high-quality learner documentation.

You will also contribute to quality, compliance, safeguarding and continuous improvement, helping to shape an excellent learner experience.

Why This Is a Great Opportunity

You’ll be joining an ambitious, caring and innovative organisation with a genuine passion for transforming learning experiences.

You’ll have the chance to work with motivated professional learners and employers who are using apprenticeships to solve real organisational challenges.

You’ll be part of a supportive team that values high standards, learner success, collaboration and fresh thinking.

The role offers flexibility, with remote working available and the option of hybrid working for those within reach of London.

You’ll also benefit from ongoing professional development, mentoring, career progression opportunities, a competitive salary and a performance-related benefits package.

About You

You will be an experienced apprenticeship coach who understands how to motivate, challenge and support learners at different stages of their professional journey.

You may come from a Management, Project Management, Leadership, Change, Innovation, Service Design or Human-Centred Design background. What matters most is your ability to help learners apply knowledge in practice and make a measurable impact in the workplace.

You will be organised, proactive and confident managing a caseload, with strong communication skills and a learner-first approach.

You will understand apprenticeship delivery, progress reviews, evidence gathering, assessment practice and the importance of high-quality feedback.

You will also be comfortable using e-portfolio systems and digital learning tools.

Essential Requirements

You should have experience coaching apprentices within a UK-based training provider, alongside a recognised teaching qualification such as AET, CET, DET or PGCE.

An assessor qualification, such as A1 or CAVA, is required, as well as Level 2 Maths and English or equivalent.

A Level 6 qualification, or equivalent professional experience in a relevant area, would be highly beneficial.

Experience of service design is helpful, but experienced Management or Project Management Coaches with strong transferable knowledge are very much encouraged to apply.

An IQA qualification would be advantageous, but is not essential.

Additional Information

This is a UK-based remote or hybrid role, with an anticipated start date of September / October 2026.

Hybrid working may include one to two days per week in a London office, depending on location and preference.

A DBS check will be required before employment is confirmed.

This is an excellent opportunity to join a growing, purpose-led training provider where your coaching will directly support learner success, employer impact and meaningful professional development.