Service Desk Analyst

Are you an experienced Service Desk or IT Support professional looking for your next contract opportunity?

We are seeking a proactive and customer-focused Service Desk Analyst to join a busy IT team in Gloucestershire on an initial 3-month contract. This is an excellent opportunity for someone who enjoys providing first-line support, resolving technical issues, and delivering outstanding customer service.

• Provide first-line IT support to users across the organisation.
• Log, manage and resolve incidents and service requests through Service Desk systems.
• Support users with hardware, software, account administration and access-related issues.
• Liaise with technical teams, suppliers and stakeholders to ensure the timely resolution of incidents.
• Assist with IT projects and service improvement initiatives.
• Maintain accurate records and documentation in line with operational procedures.

• Experience in a Service Desk, IT Support or similar technical support role.
• NVQ Level 3 or equivalent experience in a relevant role.
• ECDL (European Computer Driving Licence) or equivalent qualification.
• Good standard of education, including English and Mathematics.
• Strong Microsoft Office and keyboard skills.
• Experience using Service Desk, incident management or service request management tools.
• Excellent organisational and administrative skills.
• Strong verbal, written and telephone communication skills.
• Ability to build effective relationships with stakeholders at all levels.
• Self-motivated with excellent prioritisation and workload management skills.
• Positive, enthusiastic approach with a strong customer service focus.

• Microsoft certifications or qualifications.
• Experience working with technical suppliers and third-party vendors.
• Knowledge of procurement processes and systems.
• Ability to travel to multiple locations when required.
• Experience handling and deploying IT equipment, including laptops, desktops and printers.

• Join a supportive and collaborative IT team.
• Gain valuable experience within a large and complex organisation.
• Opportunity to work with a variety of technologies and stakeholders.
• Immediate start available for suitable candidates.
• Excellent opportunity to further develop your Service Desk and IT Support experience.

If you have previous experience in a Service Desk or IT Support environment and are looking for your next challenge, we'd love to hear from you.

Apply today with your latest CV for immediate consideration to (url removed)

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