Service Desk Analyst

Are you passionate about technology and love helping others? Are you looking for an opportunity to forge a career within IT? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have the perfect opportunity for you!

The role:

🌟1st Line Support 🌟Help Desk 🌟IT Support Technician 🌟IMMEDIATE START 🌟

💰£14.29ph (Circa £ 26,000)

📍 Swindon - on site 3 days per week (🌟NON - NEGOTIABLE 🌟)

⌚ 35 hours per week. (Temporary 6 months with the possibility to go Permanent)

• Efficiently log IT incidents and service requests using our ticket system.
• Manage calls to the highest quality standard, including using a standard greeting, correct triage of calls, and explaining next steps when necessary.
• Perform remote troubleshooting through diagnostic techniques and ensure high-standard triaging of calls.
• Support a variety of technologies including Audio Visual systems, desk and mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications.
• Quickly escalate major incidents to IT management, obtaining detailed information about the incident and its impact.
• Maintain excellent communication skills and a strong desire to assist others.