Service Engineer

The role of Service Engineer is a highly technical position that requires strong customer service skills, patience, attention to detail and superior problem solving skills. The ability to build up a strong rapport with customers, agents and fellow colleagues. Ensure high quality customer support.

Key Responsibilities

• Provide on-site Service, Calibration, installation and commissioning of equipment

• Perform hands-on on-site troubleshooting, service and repairs.

• Perform in-house calibrations and repairs when necessary.

• Provide high level support to external customers at their location.

• Provide on-site training to customers.

• Interface with cross functional work teams such as applications, customer support/services/sales and marketing.

• Develop and create service documentation when needed.

• Timely and professionally handle field service calls and issues arising from the field service visits.

• Timely complete and submit all required maintenance reports and calibration certificates.

Accountability 

• Be a supportive and approachable member of the customer service team promoting openness and honesty.

Required Skills, Knowledge and Expertise

• HNC/HND or higher in Mechanical Engineering or similar.

• Working knowledge and ability to test and troubleshoot electrical circuits.

• Experience in the service and calibration of measuring equipment. Ideally CMM’s, Shadow graphs, height gauges and vision systems.

• Highly motivated to deliver the best possible service to customers.

• Sets high personal standards for self, assuming responsibility and accountability for successfully completing assignments or tasks

• Strong verbal and written communicator to report into management level

• Able to manage several tasks simultaneously, works well under pressure and handles stress appropriately

• Working knowledge of MS office products

• Knowledge of PC architecture, hardware and software.

• Can demonstrate ability to work flexible hours and adapt to changing work schedules, including spending considerable time away from home

• Full valid passport with no travel restrictions

• Full valid UK driving license.