Service Manager

Holt Recruitment Ltd

Role - Service Manager

Location - Perth, Scotland

Hours - 40 Hours per Week

Salary - Competitive Salary + Bonus + Excellent Benefits

Are you an experienced Service Manager looking for your next leadership challenge?

We are recruiting for an exciting opportunity to join a market-leading engineering business as a Service Manager, taking responsibility for workshop and field service operations across North Scotland.

This is a senior leadership position where you'll have the opportunity to shape service delivery, develop engineering teams, drive operational performance, and contribute to the continued growth of a highly successful aftersales operation.

The Role Reporting into senior management, you will be responsible for leading and developing a team of field-based and workshop engineers while ensuring the highest levels of customer service and operational performance.

Key responsibilities include:

  • Managing all workshop and field service activities across your region
  • Leading, motivating, and developing a team of engineers
  • Delivering departmental budgets, KPIs, and performance targets
  • Driving service excellence and customer satisfaction
  • Building strong relationships with customers through regular engagement
  • Identifying opportunities to grow aftersales revenue and improve service delivery
  • Monitoring product and technical issues and coordinating solutions
  • Ensuring compliance with Health & Safety legislation and company procedures
  • Supporting business growth initiatives as part of the wider management team
About You We're keen to speak with candidates who have experience managing engineering service operations within industries such as:

  • Agricultural Machinery
  • Construction Plant
  • Material Handling / Forklifts
  • Powered Access
  • Heavy Plant
  • HGVs and Commercial Vehicles
  • Industrial Equipment
  • Groundcare Equipment
  • Quarrying or Mining Equipment
  • Related Engineering Sectors
You will ideally have:

  • Previous Service Manager, Aftersales Manager, Regional Service Manager, Engineering Manager or Operations Manager experience
  • Experience managing field-based and workshop engineering teams
  • Strong customer service and relationship management skills
  • Commercial awareness and experience managing budgets and KPIs
  • Excellent leadership and people management abilities
  • Knowledge of current Health & Safety legislation
  • Full UK Driving Licence
Industry-specific experience is desirable but not essential. We are particularly interested in speaking with candidates who have a strong background in leading engineering service teams and delivering exceptional customer support.

What's On Offer?
  • Competitive salary package
  • Performance-related bonus scheme
  • 25 days holiday plus bank holidays
  • Holiday purchase and sell scheme
  • Market-leading pension contribution of up to 12%
  • Life assurance and income protection
  • Ongoing training and professional development
  • Genuine long-term career progression opportunities
  • Supportive and collaborative working environment
Apply Today This is an outstanding opportunity for an ambitious Service Manager to join a successful engineering organisation and play a key role in driving operational excellence and future growth.

For more information or a confidential discussion, please get in touch today.

 

If you want to find out more please contact me on (phone number removed) or (url removed)
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