Service Manager
Kemp Recruitment Ltd
Salary: £48,000k basic
Location: Slough
Hours: Monday to Friday Days – 39 hrs per week
Company Van Provided as regional travel is required
My client is seeking a Service Manager to oversee day-to-day operations of a busy depot, ensuring high performance, compliance, and customer satisfaction across their defined region. This is a fantastic opportunity to join a growing organisation where you will have full operational responsibility, lead a skilled team of technicians and office staff, and drive improvements in efficiency, profitability, and service quality.
Key Responsibilities for the Service Manager position:
Customer & Service Delivery
- Manage all customer service requirements daily, ensuring issues are resolved professionally and promptly.
- Maintain the highest mechanical standards by monitoring technician work quality and job completion accuracy.
- Conduct regular customer visits to maintain strong relationships and address service needs.
- Ensure all depot administration, security, and landlord-related activities are completed correctly.
- Maintain excellent depot housekeeping, image standards, and full compliance with Health & Safety requirements.
- Support depot controllers with workload planning to ensure timely completion of all jobs.
- Manage contract performance to maximise profitability.
- Maintain low WIP levels by ensuring all jobs are closed, validated, costed, and invoiced within the month.
- Monitor depot overheads to ensure spend remains within budget.
- Maximise depot profitability through efficiency gains and new revenue opportunities.
- Ensure accurate KPI reporting using internal systems (e.g., field service software).
- Ensure correct stock levels both in the depot and across technician vans.
- Drive high “Fixed First Visit” performance and continuously improve service metrics.
- Divide time effectively between technicians and office staff, ensuring consistent communication and support.
- Uphold company policies and address any disciplinary issues appropriately.
- Check weekly timesheets for accuracy, authorisation, and correct overtime allocation.
- Approve holidays while ensuring operational coverage.
- Support recruitment processes with senior management approval.
- Identify training needs and support technician development.
- Conduct annual and probationary staff appraisals.
- Maintain staff motivation, efficiency, productivity, and utilisation levels.
- Provide technical guidance for workshop and field-based jobs.
- Escalate any incident involving risk to life or property within 24 hours.
- Ensure depot and field Health & Safety standards are always upheld.
- Depot financial performance: turnover, gross profit, and net profit.
- Efficiency, utilisation, and productivity of depot staff.
- Customer satisfaction levels.
- Accuracy and timeliness of service reports.
- Housekeeping and depot presentation standards.
- Budget control and spending discipline.
- Technical competence and training completion.
- Response times (VOR & non-VOR).
- First-Time Fix performance.
- Contract performance metrics.
- Service Operations
- Parts
- Aftersales
- Contracts
- Service Depot Teams
- Other Depot Managers
- Billing & Support
- Sales Teams
- Quality
- Demonstration & Training Staff
Interested? For more details or to discuss your next career move, contact Macy at Kemp Recruitment on (phone number removed)
Reference: INDMM
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