Service Manager
Kemp Recruitment Ltd
Pay: Up to £55,000 per annum
Hours: Monday – Friday, 08:30 – 17:00
Contract: Permanent
Earning Potential (OTE)
- Basic Salary: Up to £55,000 per year
- Realistic OTE: Up to £70,000 per year
- Vehicle Allowance: Company car or car allowance provided
- Mobile Phone: Included
We need an experienced Service Manager with a strong HGV background to lead the team at a leading commercial vehicle dealership in Warrington. You'll drive operational excellence, inspire your team to deliver exceptional customer service, and work alongside departmental managers. This is a hands-on leadership role for someone who knows how to create, motivate, and lead high-performing teams.
Key Responsibilities
- Lead and inspire your team to deliver the highest levels of customer service
- Monitor compliance with statutory regulations and ensure quality standards are met
- Control cost management for the department
- Work with departmental managers to ensure a joined-up, positive approach to teamwork
- Ensure site and departmental KPIs are met through robust leadership
- Lead and develop apprentices
- Manage, coach, and motivate employees to ensure high quality of staff
- Establish business objectives and personal development goals, monitoring performance
- Build strong working relationships with customers
- Perform analysis to identify areas of weakness and targeted marketing activity
- Ensure all health and safety policies are followed and upheld
- Promote the development of your team
- HGV experience is essential
- Extensive motor industry experience in a service position at management level
- Extensive knowledge of operational running of a workshop and business administration
- Exceptionally organised – leads by example and knows how to delegate
- Thorough knowledge of customer and market analysis, marketing initiatives, and customer satisfaction
- Experienced in people management, particularly achieving through teams
- Leadership style must be highly visible and hands-on
- Enthusiasm and continuous improvement of product knowledge
- Ability to drive business performance through strong customer relationships
- Flexible approach and adaptable to thrive in a changing environment
- Computer literate and confident using technology
- NVQ in Motor Vehicle Mechanics (preferred but not essential)
If you have service management experience in HGV and a passion for leading teams, we want to hear from you. We value leadership skills, a hands-on approach, and a commitment to excellence.
Sound like you?
Call Cal Ryan at Kemp Recruitment on (phone number removed)
Email: (url removed)
Ref: INDCR
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