Service Manager
Perfect Placement
Our client, a prominent multi-franchise-approved car dealer group established since 1994 and operating across the Southwest, Midlands, and South Wales regions, is seeking a Service Manager to join their Cheltenham dealership. This is an excellent opportunity for an experienced professional to lead a busy aftersales team and contribute to delivering exceptional customer service.
Benefits:
- Up to £45,000 basic salary, negotiable based on experience
- Performance-related bonus scheme with uncapped earning potential exceeding £65,000 per annum
- 31 days annual leave, increasing with length of service
- Company car provided
- Full manufacturer-authorised training programmes
- Healthcare provisions and staff purchase discounts
- Discounted gym memberships, free MOTs, and 50% off services
- Enhanced annual leave allowance
- Career progression within a business recognised as a ‘Best Company to Work For' by the Sunday Times
- Hours: 8:00am to 6:00pm, Monday to Friday, with occasional Saturday mornings as required
- Lead and manage the dealership’s aftersales department to ensure operational efficiency
- Oversee a team comprising 6-7 Vehicle Technicians, 3 Service Advisors, and 2 Workshop Controllers
- Drive customer satisfaction by maximising workshop utilisation and ensuring effective labour sales
- Support and motivate staff to achieve departmental targets and uphold company policies
- Ensure compliance with manufacturer standards and health and safety regulations
- Maintain high levels of communication with other departments to facilitate smooth operations
- Monitor and control departmental budgets and costs to optimise profitability
- Present daily, weekly, and monthly reports on department performance as a Service Manager
- Proven management experience within a medium to large franchise-approved dealership’s aftersales or service department
- Strong leadership skills with the ability to motivate and develop a team
- Excellent organisational and communication skills
- IT literacy, including familiarity with dealership management systems
- Valid UK driving license with minimal points
- Ability to work under pressure and deliver results in a fast-paced environment
- Residing within a reasonable commuting distance of Cheltenham
Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.
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