Service Manager

Perfect Placement

Our client, a well-established and reputable automotive dealership in Colne, is seeking an experienced Service Manager to join their team. This is a key leadership role offering an excellent opportunity to oversee customer service operations, lead a professional team, and contribute to the dealership’s ongoing growth as it expands into becoming an authorised repairer for a renowned vehicle brand. The successful candidate will have a strong background in automotive customer service and management, and a passion for delivering exemplary standards.

Benefits:
  • Competitive salary of £35,000 with an OTE of £42,300
  • Monday to Friday working hours from 8:00am to 5:30pm
  • Company pension scheme and 22 days paid annual leave, increasing with service
  • Recognition schemes, including service awards, uniforms, and contributions towards eye care and flu jabs
  • Opportunity for ongoing training through manufacturer programmes and professional development courses
  • Discounted workshop services and MOTs
  • Staff referral and Cycle to Work schemes supporting healthy, sustainable commuting
  • Access to internal accreditation programmes and employee recognition awards
Duties of a Service Manager:
  • Oversee all service and diagnostic processes, ensuring high standards of customer satisfaction
  • Lead, coach, and develop the service team to meet and exceed KPIs
  • Recruit, onboard, and performance-manage service advisors and other front-line staff
  • Ensure compliance with brand standards, health and safety, and GDPR regulations
  • Monitor performance metrics such as labour efficiency, sales figures, and costs
  • Develop and implement targeted service campaigns to optimise revenue generation
  • Analyse customer feedback and competitor activity to improve service offerings as a Service Manager
  • Foster a positive dealership environment through effective team collaboration
  • Attend manufacturer training sessions and internal meetings to stay informed of industry standards
Requirements of a Service Manager:
  • Proven experience at a supervisory or managerial level within an automotive dealership
  • Strong leadership and team development skills
  • Knowledge of manufacturer service standards and KPIs
  • Excellent communication and customer relationship skills
  • Ability to interpret performance data and implement improvements
  • Full, valid UK driving licence
  • Experience working with workshop controllers and senior service advisors is highly desirable
If you are a motivated automotive professional ready to take the next step as a Service Manager in Colne, we encourage you to find out more about this excellent opportunity.

Contact Paul Martin, Automotive Recruitment Specialist at Perfect Placement covering Colne and Lancashire, today to discover more about this fantastic Service Manager opportunity.

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to advance your career and want to hear about more Motor Trade jobs in your local area, please contact us today.
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