Service Manager
Shero Talent Consultancy
Service Manager
Location: Office-based – Upminster, Essex
Salary: £45,000 – £50,000+
Hours: 8:00am – 5:00pm
About the Company
This is a growing fire and security contractor delivering solutions across London and the surrounding regions, offering full lifecycle services from design and installation through to ongoing maintenance and support.
Overview
Managing the service and maintenance division, ensuring smooth operations, scheduling, and KPI tracking.
Key Responsibilities
- Manage service desk and incoming enquiries
- Schedule engineers and PPM works
- Oversee key client accounts (multi-site portfolios)
- Manage 2 service coordinators
- Monitor KPIs and performance
- Handle quoting and invoicing processes
- Use SIMPRO system
Requirements
- Engineering background
- Experience managing service teams
- Strong admin and organisational skills
- Software competent (SIMPRO preferred
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