SMG (Symantec Messaging Gateway) Support Engineer

SMG (Symantec Messaging Gateway) Support Engineer – Contract

Location: Central London (On‑site & Remote Support)
Duration: 12‑month contract
On‑site Requirement: 2 days every fortnight

We have a project with a Central London–based client seeking an experienced Symantec Messaging Gateway (SMG) Support Engineer to support an existing live environment. The role will involve a mix of on‑site support and telephone/email-based remote support over a 12‑month period.

Role Overview

This engagement focuses on improving the security, stability, and operational health of an already configured Symantec Messaging Gateway platform. There is no requirement for greenfield implementation; instead, the emphasis is on security hardening, policy optimisation, and ongoing health checks.

Key Responsibilities

• Review the current SMG configuration and security posture
• Harden existing security settings in line with best practices
• Review, strengthen, and maintain SMG policies and rules
• Carry out regular platform health checks and preventative maintenance
• Identify security gaps or configuration weaknesses and resolve them
• Provide on‑site support in Central London (2 days every fortnight)
• Deliver remote support via telephone and email as required
• Document changes, findings, and recommendations clearly

Required Skills & Experience

• Strong, hands‑on experience with Symantec Messaging Gateway (SMG)
• Proven experience in email security hardening and policy management
• Experience supporting live, production email security environments
• Able to work independently with minimal upfront documentation
• Strong communication skills for both technical and non‑technical stakeholders

Working Pattern

• On‑site: Central London, 2 days every fortnight
• Remote: Telephone and email support in between on‑site visits
• Contract Length: 12 months

This role would suit an SMG specialist looking for a long‑term contract with a clear focus on security improvement and operational assurance.