Spare Parts Sales Specialist

Spare Parts Sales Specialist (UK & Ireland)

Coventry (Office-Based)
£16.92 - £19.49 per hour (£33,000 - £38,000 per annum, DOE)
Full-Time | Temporary (with potential to become permanent)

About the Role

We are currently recruiting for a Spare Parts Sales Specialist to join a leading organisation within the engineering and automation sector.

This is a fantastic opportunity for an experienced aftersales / customer service professional to join a fast-paced, collaborative team, with a strong possibility of securing a permanent position.

Key Responsibilities

Order Management & Aftersales

• Prepare and issue accurate spare parts quotations
• Process customer orders using ERP systems
• Manage returns, repairs, invoicing, and credits
• Monitor open orders and ensure timely delivery
• Expedite backlog orders to maximise output

Customer Service

• Build and maintain strong customer relationships
• Provide high-quality support across phone and email
• Deliver service in line with SLA expectations

Digital & Sales Support

• Support customers using the E-Store platform
• Assist with onboarding to digital systems
• Work with European teams to improve processes

Inventory & Continuous Improvement

• Monitor stock levels and manage backorders
• Support inventory optimisation
• Contribute to process improvements and KPI tracking

About You

Experience

• Minimum 4 years in aftersales, customer service, or similar role
• Experience using ERP systems (SAP or JD Edwards desirable)
• Background in technical, engineering, or B2B environments preferred

Skills

• Strong communication and customer-focused approach
• Excellent organisational and problem-solving skills
• Commercial awareness and attention to detail
• Ability to prioritise in a fast-paced environment
• Team player with a proactive mindset

Working Hours

• Monday to Thursday: 08:00 - 16:45
• Friday: 08:00 - 15:45

What's in It for You

Competitive salary up to £38,000 DOE
Early finish every Friday
Opportunity for permanent employment
Work within a global, industry-leading business
Supportive and professional team environment

Apply Now

If you're an experienced aftersales or customer service professional looking to work in a technical, fast-paced environment - we'd love to hear from you.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.