Sports Centre Duty Manager

Duty Manager

• Annual Salary: £28,598 - £31,022 (dependent on experience)
• Location: Impington and Chesterton
• Job Type: Permanent, Full-time, including weekends, early mornings and evenings

Reed are delighted to be working with an educational trust who are seeking a Duty Manager to oversee the smooth and efficient operation of their sports centres, ensuring high standards of staff support, operational excellence, health and safety compliance and customer satisfaction. This role is integral to their team, working closely with Shift Leaders, the Fitness Team and Leisure Assistants to maintain the highest operational standards.

Day-to-day of the role:

• Provide day-to-day support to front-line staff, ensuring excellent service delivery.
• Assist in overseeing staff on duty and ensure effective completion of tasks.
• Support staff training and development, including delivering hands-on training and monitoring performance.
• Coordinate staff schedules and shifts to ensure proper staffing of the facility.
• Conduct regular operational checks to ensure the facility is clean, safe and in good working order.
• Manage incident responses, ensuring minimal service disruption.
• Set up activities in the Sports Hall and swimming pool areas according to daily schedules and safety requirements.
• Conduct water quality testing and pool plant maintenance in compliance with industry standards.
• Monitor pool chemical levels and perform regular plant room inspections.
• Assist in routine facility inspections and compliance audits.
• Serve as a point of contact for customers, addressing inquiries and resolving issues promptly.
• Support the execution of community events and program delivery.

Required Skills & Qualifications:

• Proven experience in a similar role, ideally within a sports or leisure facility.
• Strong leadership and team management skills.
• Excellent organisational and coordination abilities.
• Knowledge of health and safety regulations and compliance requirements in a sports or leisure context.
• Proficiency in using emergency response procedures and operational continuity practices.
• Effective communication and interpersonal skills.
• Ability to work flexible hours, including weekends, early mornings, and evenings.
• Ability to obtain an Enhanced DBS with Barred List clearance.

Benefits:

• 24 days annual leave plus statutory public holidays, increasing with service.
• Opportunities for professional development and training.
• Supportive and inclusive work environment.
• Access to sports facilities and community engagement programs.

To apply for the Duty Manager position, please submit your CV detailing your relevant experience and why you are interested in this role.