Store Manager
Everpool Recruitment
The successful candidate will be responsible for ensuring smooth branch operations, delivering exceptional customer service, managing team performance, and achieving operational and financial targets.
Key Responsibilities
- Manage stock control and inventory levels.
- Maintain excellent shop floor and stockroom standards.
- Lead and support branch supervisors.
- Manage branch financial responsibilities, including staffing budgets, petty cash, and contractor costs.
- Ensure customer orders are processed efficiently and accurately.
- Complete daily banking procedures.
- Prepare and submit end-of-month reports and spreadsheets.
- Ensure branch dispatch targets are consistently achieved.
- Recruit, train, develop, and retain team members.
- Deliver and record ongoing training and development.
- Identify performance issues and implement improvement plans where required.
- Work closely with supervisors to achieve and maintain branch standards.
- Support employee wellbeing and foster a positive working environment.
- Lead by example in delivering outstanding customer service.
- Act as the escalation point for customer complaints and queries.
- Monitor and respond to branch communications.
- Ensure customer service procedures are consistently followed, including telephone and email standards.
- Promote a customer-focused culture throughout the branch.
Skills & Experience
Essential
- Minimum 3 years' experience in a management role.
- Strong leadership and people management skills.
- Excellent organisational and communication abilities.
- Experience managing operational and financial responsibilities.
- Proficient in Microsoft Office.
- Experience using NetSuite or similar business systems.
- Ability to work in a fast-paced retail environment.
- Competitive salary
- Career progression opportunities
- Ongoing training and development
- Supportive and collaborative working environment
- Employee benefits package
If you are a motivated leader with a passion for retail and customer service, we would love to hear from you.
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