Strategy and Governance Officer
Deekay Technical Recruitment
Remote-friendly
We connect outstanding professionals with career-defining roles that directly impact our vibrant, diverse community.
We are currently seeking a visionary leader to join our Children & Education directorate in a pivotal management role. If you are a strategic thinker who champions equity, thrives in a fast-paced civic environment, and knows how to turn service feedback into continuous organizational improvement, we want to hear from you.
The Role As the Strategy & Governance Manager, you will provide the strategic leadership and operational oversight needed to integrate our Strategy & Governance and Complaints & Feedback functions.
This is a high-profile role where you will direct the overall workflow of strategic projects, corporate and Member-level governance, statutory complaints (including LGSCO enquiries), and digital content development.
You will act as a trusted advisor to Heads of Service and Senior Managers, ensuring that the Children & Education directorate remains politically astute, compliant, and deeply connected to the needs of Hackney's residents.
Key Responsibilities
- Line-manage and empower a multidisciplinary team, including a Complaints & Feedback Manager, Strategy & Governance Officers, and a Web Content Manager.
- Analyse learning from complaints and feedback to inform strategic direction and quality assurance frameworks across the directorate.
- Oversee Member liaison activity, quality-assure monthly briefings, and manage the pipeline of agenda items for Council and Cabinet meetings.
- Take ownership of the Children & Education Directorate Risk Register, coordinate Business Continuity Plans, and collaborate on the Annual Governance Statement.
- Systematically collaborate across the Council network; embed trauma-informed practices; and maintain a resolute, proactive commitment to anti-racism in all policies and procedures. About You We are looking for an inspiring leader who balances technical expertise with excellent interpersonal skills.
- Experience leading, motivating, and developing a team to deliver against complex strategic plans.
- Significant experience overseeing governance, corporate complaints, information requests (GDPR/FOI/SAR), and digital content.
- Experience building positive relationships with elected members and navigating the balance between political drivers and strategic priorities.
- A track record of driving cultural change, interpreting vision into delivery, and implementing automated workflow tracking systems.
- Practical experience managing budgets (up to £1M) and navigating risk assessment frameworks. Working with the London Borough of Hackney Hackney is a place like no other.
We offer a flexible working framework to meet service demands, a central location at the Hackney Service Centre, and a genuine opportunity to shape the future of Children & Education services in London
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