Supervisor Concierge

Supervisor Concierge – Luxury Residential Development

Location: Canary Wharf
Hours: 4 days on, 4 days off | 07:00 – 19:00
Salary: £40,000

Thomas Webb Recruitment is currently recruiting for an experienced and service-driven Supervisor Concierge to join a prestigious luxury residential development in London.

This is an excellent opportunity for a polished concierge professional looking to step into a supervisory role within a high-end residential environment. Initially, the successful candidate will support with supervisory administration, team oversight, and operational responsibilities while remaining hands-on within the concierge operation.

Key Responsibilities

• Supporting the day-to-day supervision of the concierge team and front-of-house operation
• Delivering a professional and welcoming service to residents and visitors
• Assisting with staff management, shift coordination, and operational administration
• Supporting training, team standards, and overall service delivery
• Acting as a point of escalation for resident and operational issues
• Monitoring front-of-house presentation and service standards
• Working closely with contractors, building management, and on-site teams
• Ensuring Health & Safety, fire safety, and security procedures are followed
• Managing parcels, keys, resident requests, and reporting using internal systems
• Conducting regular patrols and ensuring smooth building operations

Candidate Requirements

• Minimum 3-5 years experience as a Head Concierge or Senior Concierge in a luxury residential or five-star hospitality setting essential
• Experience supervising or supporting teams within a concierge or customer service environment
• Strong understanding of front-of-house operations and resident service delivery
• Strong organisational and administrative ability
• Calm under pressure with a proactive and service-led approach
• Experience using concierge or building management systems advantageous
• Must have the right to work in the UK

This role offers excellent long-term progression for a concierge professional looking to develop into a fully operational leadership position within the luxury residential sector.