Systems Support Coordinator

Do you enjoy solving problems and supporting customers with systems and technology?

Want to play a key role in helping customers successfully navigate digital platforms while working in a fast-paced, collaborative environment?

Are you looking for a role where you can combine technical support, customer interaction and continuous improvement in a growing business?

What’s In It For You?

Daikin UK care about what they do and who helps them do it, putting strong emphasis on supporting and rewarding their people throughout their careers. This includes:

• Competitive salary and bonus potential
• Hybrid / flexible working
• Private medical and personal accident insurance
• 7% employer pension contribution
• Ongoing training, development and career progression opportunities
• Supportive team environment

How You Can Play Your Part:

As part of the Customer Onboarding & Systems Support team, you will play a key role in supporting customers, installers and internal teams to effectively use Daikin systems, ensuring smooth onboarding and ongoing system performance.

You Will:

• Manage and respond to MyDaikin enquiries and system support requests
• Process and maintain user accounts, logins, permissions and access requests within SLA
• Provide first- and second-line support for system issues, including troubleshooting technical problems
• Support the end-to-end processing of system-based applications and workflows
• Act as a key liaison between users and internal IT/systems teams to resolve issues efficiently
• Investigate recurring issues, identify trends and recommend system or process improvements
• Create and maintain support documentation, FAQs and user guidance
• Deliver training and onboarding support for new customers using Daikin platforms
• Support multiple systems and platforms across the business
• Collaborate cross-functionally to ensure high levels of customer service and delivery.

About You:

This is a great opportunity for someone who is organised, customer-focused and enjoys solving technical challenges in a fast-moving environment.

You will bring:

• Strong problem-solving and analytical skills
• Excellent communication skills, with the ability to explain technical concepts clearly
• A highly organised approach with the ability to manage high-volume workloads
• A proactive, team-oriented mindset
• Strong customer service focus and attention to detail
• Confidence working with systems, CRM platforms and digital tools

Desirable:

• Experience in systems support, technical support or customer service environments
• Exposure to CRM systems or digital platforms
• Experience in technical, heating or renewables sectors

Your Interview Journey:

Interview 1: Introduction and Exploration Call

With: Recruitment Team

Purpose: Learn more about Daikin and share your experience, motivations and career goal.

Interview 2: Structured Interview

With: Hiring Manager

Purpose: Deep dive into your experience and suitability for the role.

Interview 3: Final Interview

With: Hiring Manager and Senior Team Member

Purpose: Demonstrate your problem-solving approach and technical understanding.

About Us:

Daikin UK Ltd provides innovative, premium indoor climate management solutions across residential, commercial and industrial markets. With over 100 years of innovation, Daikin has built a global reputation for quality and technology.

We are committed to creating a diverse and inclusive workplace where everyone feels valued and supported. We believe this drives innovation, performance and success.